Job Details

Position Summary:

The On-Call Banquet Server is responsible for preparing and serving food, alcoholic and non-alcoholic beverages at various events, ensuring guest satisfaction and a high level of service. This role involves maintaining the bar area, ensuring compliance with safety and legal regulations, and delivering a positive, welcoming environment for event attendees. The position is on-call and works during events such as weddings, conferences, banquets, and other special occasions.

Key Responsibilities:

Customer Service:

• Greet guests in a friendly, professional manner, creating a welcoming atmosphere.
• Take orders from guests, ensuring timely and attentive service.
• Address guest questions or concerns promptly and courteously, handling any issues professionally.
• Provide recommendations and help guests enjoy their event

Compliance and Safety:

• Serve alcohol in compliance with legal drinking age laws and company policies.
• Monitor guest alcohol consumption and refuse service when necessary, maintaining a safe and responsible environment.
• Ensure proper identification is checked when serving alcohol to ensure compliance with legal standards.
• Follow all safety and health protocols, ensuring guest and staff safety.

Event Support:

• Assist in setting up the bar area for special events, ensuring all supplies and equipment are in place.
• Serve drinks and food at events, maintaining high service standards even during busy or high-volume periods.
• Break down and clean the area after events, ensuring it is left in good condition.

Team Collaboration:

• Work effectively with other servers, bartenders, kitchen staff, and event coordinators to ensure smooth event operations.
• Communicate effectively with event staff to ensure that orders are delivered accurately and promptly.
• Assist in the training of new staff members or bartenders, if applicable.

Requirements

Qualifications:

Education:

• High school diploma or equivalent (preferred).
• Certification in alcohol service (e.g., ServeSafe Alcohol or equivalent) may be required depending on local regulations.

Experience:

• Previous serving experience, particularly in a banquet or event setting, is preferred.
• Experience in customer service and cash handling is a plus.

Skills:

• Strong communication and interpersonal skills, able to interact with guests and coworkers in a professional and friendly manner.
• Ability to multitask and work efficiently in a high-energy, fast-paced environment.
• Strong attention to detail, especially in maintaining cleanliness and organization.
• Ability to remain calm and professional under pressure.

Physical Requirements:

• Ability to stand for long periods and move around the bar area.
• Ability to lift and carry items, such as bottles and kegs, up to 25 pounds.
• Ability to work in a loud, crowded, and fast-paced environment.

Work Environment:

• The On-Call Banquet Server will work in various event venues, including banquet halls, conference centers, and outdoor event spaces.
• Hours are flexible and on-call, with shifts during evenings, weekends, and holidays depending on the event schedule.
• This position requires working in a fast-paced environment with high guest volumes during events.

Compensation:

• Competitive hourly wage, with tips based on service.

The On-Call Banquet Server plays an important role in ensuring events are memorable by providing exceptional service. This role is perfect for individuals who enjoy dynamic work environments, social interaction, and have a passion for creating great experiences for guests.

DISCLOSURE STATEMENT

No one Job Description, for any one position, can possibly encompass all responsibilities, which may be requested. The above Job Description is a summary of the major responsibilities of the position. The objective of any position is to effectively provide the services and support for the Hotel. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.