Job Details

**Patient Service Representative Gulfport**

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**Summary**

The role of the Patient Service Representative (PSR) is to function as a multi-skilled, technical person responsible for customer service, electronic patient registration/data processing, patient scheduling, revenue control and to serve as support personnel to the clinical staff members. The PSR will work within the scope of his/her job description using the demonstrated competencies consistent with the role.

**Knowledge, Skills, and Abilities**

* Basic computer knowledge as well as medical office standards and practices.

* Ability to work and professionally communicate with patients, providers, coworkers, visitors etc.

* Ability to accurately record and input data in an EHR system and other overlay systems.

* Competent in both oral and written English.

* Skills to organize and use time and resources effectively.

* Ability to multitask and work with interruptions.

* Ability to provide effective customer service/communication skills within the work environment.

* Ability to function independently and within a group.

* Ability to follow oral and written instructions timely and accurately.

* Ability to keep patient and staff information confidential.

* Ability to multitask throughout the day and work under pressure.

* Ability to navigate insurance needs of patients.

* Ability to count/balance/manage money for services rendered and perform cash drawer tending responsibilities.

* Ability to travel to other sites, if needed without notice.

Must be able to sit, stand, bend, lift and move intermittently during the workday.

**Qualifications/Education Requirements**

To qualify for this position the employee will be a graduate of an accredited high school or in receipt of a GED certificate; medical office experience preferred, but not required. Candidate must be able to demonstrate a caring and positive attitude. Must be self-directed, motivated and demonstrate the ability to work independently and within a team. Bilingual a plus but not required, unless hired in that additional capacity.

**Core Competencies**

* Provides professional customer service when scheduling or communicating with patients and visitors.

* Maintain confidential and sensitive information.

* Works cooperatively with the clinical staff to coordinate patient schedules and maintain patient flow.

* Maintains an orderly and organized work area.

* Performs required tasks according to written procedures and is consistent with established processes for assigned job role.

* Must document and update data in the electronic record in a timely manner.

* Tracks and documents charges and money received from the patient, when assigned.

* When required**,** provides accurate and timely information to patients and clinical staff to include messages.

* Returns phone calls in a timely manner providing requested information.

* Arrive on time and follow daily assigned schedule.

* Performs other duties as requested or required.

**Upholds, complies with, and enforces the Core Principles and Code of Conduct.**

Please submit resumes with the position applying for on the subject line to ...@coastalfamilyhealth.org