Job Details

Now Hiring: Hotel Front Desk Agent

CUSA, LLC, one of the most successful hotel management companies in the industry is searching for a Front Desk Agent for the Fairfield Inn and Suites Gulfport, MS. When joining our team, you will be joining a company that prides itself on providing exceptional guest service, recognizing our associates as our best asset, and providing value to our business partners and owners.

Our Front Desk Manager will demonstrate the ability to work independently while providing excellent guest service. The position will also be responsible to follow basic account procedures to assure the hotel's procedures are complete and accurate. Guest security and safety are most important to CUSA, LLC and the Front Desk position is crucial to assure every guest has a pleasant, safe, and secure stay. This position is also required to answer guest questions and make recommendations about the hotel and local area. Completes their job duties in conjunction with the hotel's policy and procedures.

Front Office Manager must have 3 years working with Marriott, must be able to oversee Front Office/Night Audit staff, complete schedules and work with multiple department heads.

The Front Office manager will be required to train and implement all Marriott brand standards as well as work with the staff on required training in the Marriott portal.

Must be able to attend staff meetings as well as assist in all Risk Management training required for the hotel.