Job Details

Job Title: General Manager
Location: Hampton Inn – Biloxi/Ocean Springs, MS
Reports To: Regional Vice President / Corporate Leadership

Job Summary:

The General Manager is responsible for leading all aspects of hotel operations at the Hampton Inn – Biloxi/Ocean Springs, MS, ensuring exceptional guest satisfaction, financial performance, and team development. This individual will oversee daily operations, drive revenue strategies, maintain brand standards, and foster a positive and productive work culture in line with company values.

Key Responsibilities:

Operational Leadership:

• Oversee daily hotel operations to ensure smooth, efficient, and profitable functioning across all departments.

• Maintain the highest standards of cleanliness, safety, and guest service in accordance with Hilton brand expectations.

• Ensure compliance with all local, state, and federal laws and regulations, including health and safety standards.

Team Management:

• Recruit, train, supervise, and evaluate department heads and staff.

• Create a culture of accountability, engagement, and excellence among all team members.

• Conduct regular meetings and performance evaluations to ensure alignment with goals.

Guest Experience:

• Champion a guest-first culture by addressing guest concerns promptly and ensuring high satisfaction scores (e.g., SALT/Medallia).

• Monitor guest feedback channels and implement action plans to improve service.

Financial Management:

• Develop and manage the annual budget, forecast, and financial reports.

• Monitor P&L performance and implement strategies to maximize profitability and control costs.

• Drive revenue through occupancy, ADR, RevPAR, and upselling initiatives.

Sales & Marketing:

• Partner with Sales to increase market share and drive business to the property.

• Participate in community and brand-related events to promote the hotel.

• Analyze market trends and develop strategies to optimize competitive positioning.

Brand & Property Standards:

• Ensure compliance with all Hilton brand standards and corporate procedures.

• Oversee property maintenance and capital improvement projects.

• Conduct regular inspections and follow up on corrective actions.

Qualifications:

• Minimum 3–5 years of hotel management experience, preferably within the Hilton brand or select-service hotels.

• Proven leadership experience in operations, team building, and financial accountability.

• Strong knowledge of hotel systems (e.g., OnQ, Hilton reporting tools, financial reporting platforms).

• Excellent communication, organizational, and problem-solving skills.

• Ability to work flexible hours, including weekends and holidays, as needed.

Preferred Qualifications:

• Bachelor's degree in Hospitality Management, Business, or related field.

• Strong understanding of Biloxi/Ocean Springs market and tourism trends.

Benefits:

• Competitive salary and performance-based bonus program

• Health, dental, and vision insurance

• Paid time off and holiday pay

• 401(k)

• Hilton Team Member Travel Program