Job Details

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Job Description

An Application Manager in higher education plays a crucial role in managing and optimizing university-wide software applications, including student information systems (SIS), learning management systems (LMS), and enterprise resource planning (ERP) platforms. This position ensures that applications support academic and administrative functions efficiently while aligning with institutional goals. Key responsibilities include:

• Oversee the implementation, maintenance, and optimization of applications such as Ellucian Banner, Canvas, Argos, IntelliCheck, FormFusion, DegreeWorks, and other educational platforms.
• Provide technical assistance to faculty, staff, and students regarding application functionality and troubleshooting.
• Ensure compliance with FERPA, HIPAA, and other regulatory standards to protect student and institutional data.
• Collaborate with IT teams to integrate third-party applications with existing university systems.
• Develop user guides and conduct training sessions for faculty and administrative staff.
• Manage software updates, patches, and new feature implementations.
• Partner with academic departments, registrars, financial aid offices, and IT teams to align applications with institutional needs.
• Generate reports and dashboards to support decision-making in enrollment, retention, and academic performance, including reports requested by IHL, local, state, and federal governments.

Physical Demands

Lifting and carrying up to 20 lbs., stooping, bending, kneeling, squatting, walking, standing, sitting, climbing, balancing (e.g., working from a ladder), use of hands to finger, handle, or feel; physical coordination; eye-hand coordination; vision requirements; hearing; cognitive abilities such as reading, writing, problem-solving, and decision-making.

Required Qualifications

• Bachelor's degree in Information Technology, Computer Science, or a related field (Master's preferred).
• Experience with SQL, Oracle, cloud computing (AWS, Azure), and enterprise applications.
• Familiarity with student records, admissions, financial aid, and academic scheduling systems.
• Strong analytical skills to diagnose and resolve application issues.
• Ability to explain technical concepts to non-technical staff.
• Experience managing application-related projects within a university setting.

Preferred Qualifications

• Ellucian Banner Certification
• Project Management Professional (PMP) Certification
• Application Analyst (CAA)

Additional Information

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Information Technology

Industries: Higher Education

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