Job Details

Client Services Coordinator
Pascagoula, Ocean Springs, and Gulfport Hospital | Full-Time | Monday-Friday 8am-4:30pm with flexible hours as needed |
Pascagoula, Ocean Springs, Gulfport, Mississippi
United States

Position Overview:
The Client Services Coordinator directs communications between Singing River Health System Laboratories and clients. He/She ensures accurate and reliable sources of information for patients, visitors, physician offices, and Laboratory Directors. The Client Services Coordinator coordinates and provides essential client-related updates to Laboratory Directors to support high-quality service delivery.

The Client Services Coordinator organizes and directs the distribution of physician and Laboratory Information System (LIS) reports; coordinates workflow and recordkeeping; and oversees special registration procedures, office policies, and practices. The Client Services Coordinator also supports personnel evaluations and maintains a productive "team" that contributes significantly to the quality, professionalism, and customer satisfaction of Singing River Health System Laboratory services.

The Client Services Coordinator performs a variety of administrative duties including creating and maintaining files, retaining records, greeting laboratory guests, meeting with sales representatives, and initiating purchase requisitions. He/She also coordinates meeting minutes, prepares reports and procedure manuals, and transports laboratory specimens as needed, following all departmental and System procedures and safety guidelines.

DISCLAIMER: This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this intends to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks performed as assigned.

Education:
High school graduate or equivalent required. Associate's Degree preferred.

License:
N/A

Certifications:
Must have de-escalation training completed by the end of position orientation (90 days); must have appropriate level of de-escalation training.

Experience:
A minimum of two (2) years' experience in a clerical/secretarial role in a healthcare-related setting preferred. Epic experience preferred.

Reports to:
Executive Director of Clinical Lab and Director of Laboratory Operations

Supervises:
None

Physical Demands:
Work is moderately active: involves sitting with frequent requirements to move about the office, move about the facility, and to travel to another facility within the SRHS service area. Work involves exerting a negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects, including the human body.

Work involves using many physical motions in performing daily work activities; subject to exposure of body fluids, sputum and tissues, which may carry the hazard of infectious disease. Work involves using repetitive motions: substantial movements of the wrists, hands, and or fingers while operating standard office equipment such as computer keyboard.

Work involves being able to perceive the nature of sound at normal speaking levels with or without correction; the ability to make fine discriminations in sound. Work requires close visual and acuity and the ability to adjust the eye to bring an object into sharp focus, i.e. shift gaze from viewing a computer monitor to forms/printed material that are closer to compare data at close vision.

Must be able to be active for extended periods of time without experiencing undue fatigue. Must be able to work schedules assigned with the understanding that changes may be instituted according to the needs of the hospital for off days, shifts or weekends.

Mental Demands:
Must demonstrate keen mental faculties/assessment and decision making abilities. Must demonstrate superior communication/speaking/enunciation skills to receive and give information in person and by telephone. Must demonstrate strong written and verbal communication skills. Must possess emotional stability conducive to dealing with high stress levels. Must demonstrate ability to work under pressure and meet deadlines.

Attention to detail and the ability to multi-task in complex situations is required. Must have the ability to maintain collaborative and respectable working relationships throughout SRHS and other organizations.

Special Demands:
Must possess superior customer service skills and professional etiquette. Must possess proficient knowledge and ability to use a computer (must be keyboard proficient) and other office technology (i.e., telephone, fax, etc.), MS Outlook and Word.

Must be able to demonstrate appropriate clinical judgment and apply appropriate professional skills to a patient population of all ages.

Job requires traveling throughout the SRHS service area with the employee providing his/her own transportation.