Job Details

Vice President, Technical Solutions Operations

New York, New York, USA; San Francisco, California, USA

Datadog is the unified observability, security, and AI platform for cloud applications. Our SaaS solution integrates infrastructure monitoring, application performance monitoring, and log management to deliver real-time, end-to-end visibility into the entire technology stack.

Trusted by over 30,500+ organizations worldwide, from startups to global enterprises, Datadog helps drive digital transformation, accelerate cloud migration, and foster collaboration across development, operations, security, and business teams. Our platform enables faster time to market, shorter incident resolution cycles, deeper visibility into user behavior, improved application and infrastructure security, and insights into critical business metrics.

Customers include leading brands such as Peloton, Sweetgreen, Condé Nast, DoorDash, Nasdaq, Whole Foods, Samsung, Sonos, AARP, and Eventbrite. As businesses continue to prioritize digital agility and resilient cloud operations, Datadog remains at the forefront of innovation and growth.

Recent Highlights

Named a Leader in the 2025 Gartner Magic Quadrant for Observability Platforms, marking five straight years of recognition based on both vision and execution.

Added to the S&P500 index, effective July9,2025, replacing Juniper Networks, underscoring Datadog's scale, financial strength, and leadership in cloud-native infrastructure.

Unveiled major innovations at DASH 2025, including AIsecurity tools, LLM-powered observability features (like AI Agents Console, Bits AI, and internal developer portals), expanded automation and Kubernetes autoscaling, and long-term log retention and governance capabilities.

Joined the Forbes Global 2000 List—a testament to Datadog's growing global impact and financial strength, driven by ~26% year-over-year revenue growth to $2.8B in trailing twelve months through March 2025.

Expanding its global footprint, with a new India hub launching in Bengaluru and enhanced data center presence in Australia to meet customer demand and regulatory requirements in APJ.

Recognized as an AI beneficiary by Wall Street: analysts at BofA upgraded Datadog as a “top pick” based on strong AI-native revenue (8.5% of ARR), customer confidence, and projected durable growth despite ongoing macro challenges.

About the Role

Datadog's Technical Solutions (TS) organization is a global, high-impact team of approximately ~1,200 professionals responsible for delivering deep technical engagement at every stage of the customer lifecycle. This includes a broad spectrum of functions from Sales Engineering (SE) during pre-sales discovery, to Technical Account Management (TAM) and Implementation Services (IS) during onboarding and post-sales success, to Technical Support Engineering (TSE) and Product Solutions Architecture (PSA) driving scale, retention, and product feedback loops. These teams operate at the intersection of customer need, product innovation, and technical execution; making the TS org one of Datadog's most operationally complex and strategically important organizations.

As Vice President of Technical Solutions Operations (TSO), you will lead the internal infrastructure that powers this global organization. Your mission is to create the systems, processes, and data backbone that allows TS to scale with speed, clarity, and excellence. This role is not customer-facing, but it is deeply customer-impacting. You will lead and integrate three foundational pillars of the TS operations engine:

Systems Management & Business Process Engineering (BPE): Responsible for designing and maintaining the tools, workflows, and cross-functional processes that underpin the TS organization's day-to-day execution.

Program Management Office (PMO): Drives strategic planning, organizational alignment, operational cadence, and program delivery across the global TS org.

Data & Analytics (DA): Owns the analytics infrastructure and reporting frameworks that provide visibility into performance, productivity, and outcomes across every function in TS.

In this role, you will serve as a strategic partner and operational multiplier to the five other VPs who lead each TS function, ensuring their teams are equipped with the infrastructure, insights, and governance needed to operate at scale. You will also collaborate closely with cross-functional leaders across Product, Engineering, Sales, Strategy, People, Legal, and Finance to align systems, share data, and operationalize initiatives that span the company.

What You'll Do:

Lead and Scale Operational Infrastructure –Own vision, strategy, and execution for the BPE, PMO, and DA teams. Ensure their output is aligned with TS org goals and delivers measurable value at scale.

Design and Evolve Internal Systems –Architect, implement, and iterate on technical systems and process frameworks that power TS operations. Prioritize automation, scalability, and intelligent (AI-augmented) workflows.

Run Operational Cadence and Planning –Drive business operations for the TS org, including strategic planning, operational reviews, initiative tracking, and rhythm-of-business execution.

Centralize and Operationalize Data –Deliver a unified data and analytics framework that enables real-time, reliable decision-making across the TS organization. Establish data standards, KPIs, and insights delivery mechanisms.

Be a Force Multiplier Across Functions –Partner deeply with cross-functional teams—Product, Engineering, Strategy, Legal, and more—to improve processes, align goals, and increase organizational efficiency.

Build a World-Class Internal Ops Team –Hire, coach, and scale a high-performing operations org. Foster an inclusive, growth-oriented culture focused on impact, agility, and accountability.

Who You Are:

10+ years of experience in technical operations, program management, systems engineering, or equivalent roles in fast-paced, high-growth tech companies.

5+ years managing multiple teams, including senior managers or directors, across disciplines such as internal systems, programs, or analytics.

Deep expertise in at least two of the following: Technical Program Management, Business Process & Systems Design, Internal Data Platforms & Analytics.

Proven success building and scaling internal systems that support large, distributed technical organizations.

Strong collaborator and communicator with the ability to influence at all levels and across a wide range of functions.

Highly organized and action-oriented, with a builder's mindset and passion for internal enablement.

Experience working in or supporting technical go-to-market and post-sales orgs is a plus.

Demonstrated interest in AI-native tooling, intelligent automation, and modern operational practices.

Education:

Bachelor's degree in Engineering or a related technical field is required

Advanced degree (e.g., MS, MBA) is preferred

Compensation:

Datadog offers a highly competitive compensation package with an attractive base salary as well as short and long-term incentive programs that are milestone driven.

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you're passionate about technology and want to grow your skills, we encourage you to apply.

Benefits and Growth:

New hire stock equity (RSUs) and employee stock purchase plan (ESPP)

Continuous professional development, product training, and career pathing

Intradepartmental mentor and buddy program for in-house networking

An inclusive company culture, ability to join our Community Guilds (Datadog employee resource groups)

Access to Inclusion Talks, our Internal panel discussions

Free, global mental health benefits for employees and dependents age 6+

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

Datadog offers a competitive salary and equity package, and may include variable compensation. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, Datadog offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, parental planning, and mental health benefits, a 401(k) plan and match, paid time off, fitness reimbursements, and a discounted employee stock purchase plan.

The reasonably estimated yearly salary for this role at Datadog is:

$275,000 — $350,000 USD

Datadog (NASDAQ: DDOG) is a global SaaS business, delivering a rare combination of growth and profitability. We are on a mission to break down silos and solve complexity in the cloud age by enabling digital transformation, cloud migration, and infrastructure monitoring of our customers' entire technology stacks. Built by engineers, for engineers, Datadog is used by organizations of all sizes across a wide range of industries. Together, we champion professional development, diversity of thought, innovation, and work excellence to empower continuous growth. Join the pack and become part of a collaborative, pragmatic, and thoughtful people-first community where we solve tough problems, take smart risks, and celebrate one another. Learn more about #DatadogLife on Instagram , LinkedIn, and Datadog Learning Center.

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Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.

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