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Associate Director, Customer Data Analytics

Reports to: Vice President, Insights, Analytics & Customer Operations

ITF Therapeutics is seeking an experienced and data-driven Associate Director, Customer Data Analytics to drive the design, development, and application of analytics that support customer insights, field force effectiveness, data-informed commercial decision-making, and forecasting.This role will play a critical part in building and measuring an analytical view of the patient journeys, healthcare provider (HCP) behavior, and market access dynamics through the intelligent use of data. The ideal candidate brings a strong analytical background, hands-on experience with healthcare data (especially in rare diseases), and a passion for using data to improve patient outcomes.

Key Responsibilities:

Customer and Commercial Analytics

• Lead the development of advanced customer segmentation, targeting, and profiling strategies across HCPs, institutions, and payers.
• Translate large and complex data sets (including specialty pharmacy data, claims, EMR, CRM, and third-party sources) into actionable business insights.
• Analyze the effectiveness of field force engagement strategies and commercial initiatives; provide recommendations for optimization.
• Translate customer trends into sales and revenue forecasts.

Data Strategy and Execution

• Partner with cross-functional teams (Commercial, Market Access, Patient Services, IT, and Data Engineering) to ensure data integrity, accessibility, and alignment with business objectives.
• Define requirements and partner with vendors or internal IT teams to enhance data pipelines, dashboards, and self-service analytics tools.
• Ensure analytical rigor in KPI tracking, reporting, and business performance reviews.

Rare Disease Market Understanding

• Understand the unique dynamics of rare disease markets, including small patient populations, diagnostic challenges, and specialized distribution models.
• Develop and maintain models to support forecast accuracy, patient funnel analysis, and therapy uptake patterns.

Cross-Functional Collaboration

• Serve as a trusted analytics partner to senior commercial leadership, brand teams, and field operations.
• Present findings and recommendations to leadership and cross-functional teams in a clear and impactful manner.
• Collaborate with compliance and legal teams to ensure data use aligns with regulatory standards.

Qualifications:

• Bachelor's degree in a quantitative field (e.g., Statistics, Mathematics, Data Science, Economics); advanced degree (MS/PhD/MBA) preferred.
• 8+ years of experience in data analytics, preferably in the pharmaceutical or biotechnology industry.
• Strong experience with healthcare data sources such as IQVIA, Symphony, specialty pharmacy distribution data, claims, EMR, and/or lab data.
• Proficiency in data analysis tools and languages (e.g., SQL, Python, R) and visualization platforms (e.g., Tableau, Power BI).
• Familiarity with CRM systems (e.g., Veeva, Salesforce) and their role in field force effectiveness.
• Excellent problem-solving skills, business acumen, and the ability to communicate complex findings to non-technical stakeholders.
• Experience working in or supporting rare disease or specialty markets is strongly preferred.

If you're the right fit, please submit your resume or CV using the email link below.