Job Details

The following and other duties may be assigned as necessary for Hollywood Casino Gulf Coast or Boomtown Casino Biloxi, as needed: Maintains a visible presence on the casino floor to interact with guests and identify service opportunities. Prepares and presents regular reports to management on player development performance and guest feedback. Coordinates special requests and personalized services for VIP guests, including reservations, amenities, and entertainment according to established guidelines. Makes accurate hotel, food outlet, and amenity reservations on behalf of the Player Development team. Responsible for making phone calls to guests to collect reservation data for VIP events, host parties, and any other property events. Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction. Coordinates and executes all VIP according to established guidelines. Responsible for inputting offers within applicable systems for promotional...Development, Coordinator, Customer Service, Reservations, VIP