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Job Details

Hotel Services Assistant Shift Manager

  2025-08-26     Penn National Gaming - Penn Entertainment     Bay St Louis,MS  
Description:

The following and other duties may be assigned as necessary: Responsible for supervising staff and daily overall management on assigned shift for the Hotel to include but not limited to Front Desk, Pool, Valet, RV Park, and Hollydeck. Supports, administers, and manages operational goals and monitors achievements of performance and profit objectives. Assists in creating effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction. Responsible for performing the job duties of a Hotel Services Representative, Night Auditor, RV Park Attendant, or Resort Attendant as needed. Assists in inspection of projects after completion for satisfactory results. Assists in maintaining all master and direct bill accounts. Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team membe...Shift Manager, Hotel, Manager, Customer Service, Assistant, Shift, Retail


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