Job Details

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JOB FUNCTION / SUMMARY:

Minimizes financial losses to the bank and its customers by identifying potential fraud through review of reports and alerts produced by multiple software systems. Investigates suspect transactions using Bank software systems for research. Takes immediate appropriate actions to mitigate risk: places holds and alerts, and interacts with relationship officers. Works in cooperation with all business units to successfully resolve matters. Refers fraud alerts for a Level 2 investigation.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Reviews alerts on reports generated from multiple software systems, including but not limited to, check fraud, deposit fraud, wire and ACH fraud. Conducts reviews on internal referrals as assigned from other departments and the Bank's SAR Memo Referral process.
• Exercises independent judgment while examining, identifying and documenting fraudulent or account activity behaviors. Utilizes Bank software systems, internet, etc. as needed for performing research.
• Takes immediate action to mitigate losses. Returns checks, places cautions, Reg. CC holds on accounts, Hold All Funds, and other measures as needed.
• Completes bank official forms to close bank cards, cease ACH activity, and close online banking and mobile banking access, and other precautionary actions.
• Communicates findings to relationship officers. Provides support to branch and department personnel in regard to identifying fraud and taking action to prevent losses.
• Completes internal fraud referral forms for Level 2 investigations in Microsoft Word documenting Level 1 review and actions taken.
• Completes internal referral forms to BSA/AML departments and Corporate Investigations.
• Maintains production and tracking reports through Excel spreadsheet entries.
• Assists with projects and systems testing to ensure functionality with system upgrades.
• Maintains and adheres to Bank recordkeeping standards.
• Adheres to compliance regulations related to bank fraud and loss prevention, including but not limited to Bank Secrecy Act, Reg. CC and other applicable banking laws.
• Performs all other duties and special projects as assigned.
• Assists with training staff.

SUPERVISORY RESPONSIBILITIES:

None.

MINIMUM REQUIRED EDUCATION, EXPERIENCE & KNOWLEDGE:

• Bachelors or Associate's degree desired, or equivalent work experience
• Two to four years related banking experience and/or training; or equivalent combination of education and experience required; some branch banking experience preferred
• Experience with Regulation CC and placing holds
• Experienced in composing documents, summaries, or letters
• Basic knowledge of Microsoft Office Word and Excel
• Knowledge of banking operations, checks, deposits, wire, and ACH transactions
• Basic knowledge of fraud and kite schemes
• Ability to communicate effectively orally and in writing using the English language. Ability to read and interpret documents

ESSENTIAL MENTAL & PHYSICAL REQUIREMENTS:

• Ability to work under stress and meet deadlines
• Ability to operate a keyboard if required to perform the essential job functions
• Ability to read and interpret a document if required to perform the essential job functions
• Ability to travel if required to perform the essential job functions
• Ability to lift/move/carry approximately 10 pounds if required to perform the essential job functions. If the employee is unable to lift/move/carry this weight and can be accommodated without causing the department/division an "undue hardship" then the employee must be accommodated; hence omitting lifting/moving/carrying as a physical requirement.

Equal Opportunity/Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religious beliefs, national origin, ancestry, citizenship, sex, gender, sexual orientation, gender identity, marital status, age, physical or mental disability or history of disability, genetic information, status as a protected veteran, disabled veteran, or other protected characteristics as required by federal, state and local laws.