Job Details

Overview:

We are seeking an experienced Senior Operations Manager for our Olive Branch, MS facility, with a focus on driving operational excellence in a large-scale warehouse environment. The successful candidate will collaborate closely with leadership and clients to ensure seamless daily operations, meeting and exceeding key performance indicators (KPIs) and service level agreements (SLAs). This role is an exempt, salaried position, as defined by the Federal Fair Labor Standards Act (FLSA). Due to the required strategic collaboration with other people (supervisory) and non-people management roles and/or while working directly with clients, the daily success of this role depends on consistently meeting and/or surpassing key performance indicators (KPIs), and various service level agreements (SLAs). To fulfill the expectations of the role, it is a requirement of the position to cover full shifts, including work outside of regular scheduled hours, which includes weekends and holidays.

Key Responsibilities:

1. Monitor overall operations, ensuring adherence to KPIs and SLAs.
2. Manage customer relationships and identify opportunities for revenue growth.
3. Partner in developing strategic goals and driving profitability.
4. Analyze financial reports and contribute to contract negotiations.
5. Support sales development and customer onboarding efforts.
6. Implement and promote the company's vision and strategies.
7. Establish and manage working priorities effectively, ensuring site budgets are managed efficiently.
8. Collaborate with leadership to decide on business strategies and ensure compliance with company policies and regulations.

Duties and Responsibilities:

1. Assist AGM in leading a large-scale reverse logistics distribution center operation with a safety mindset.
2. Set and achieve performance and financial goals through effective team management.
3. Provide leadership and guidance on operational strategies and continuous improvement initiatives.
4. Prepare and allocate budgets, defining SMART objectives for the team.
5. Drive innovation in all areas of the distribution center operations
6. Complete other activities as deemed valuable by leadership.
7. Demonstrate the ability to value both relationships and results.
8. Collaborate with senior leadership to cultivate a positive culture and inform strategic staffing decisions.
9. Develop and mentor leaders within the organization, overseeing training and development needs.
10. Provide regular business updates to senior management.
11. Facilitate the onboarding process and focus on talent development and retention.
12. Provide coaching and feedback to leadership team members.
13. Champion development initiatives and execute compliance training.

Skills and Qualifications:

1. Bachelor's degree in a related field or equivalent experience.
2. Minimum of 2 years' experience in warehouse operations management.
3. Ability to develop and execute long and short-term operational plans.
4. Strong collaboration and communication skills.
5. Proven track record of driving operational efficiency and profitability.
6. Proficiency in Microsoft Office and warehouse management systems.
7. Bilingual a plus (English & Spanish).
8. Onsite (no hybrid).

Physical Demands:

While performing the duties of this job, the associate is required to focus on Inventory tasks, socialize findings (verbally/visually), resolve discrepancies, and post accuracy goals on the warehouse floor.Sit or stand for extended periods of time. The associate is frequently required to stand, walk, use hands, and reach with hands and arms. Associates in this position often operate a computer, read, write, and interact with others in person, over the phone, and via other devices. They move about within the office to access file cabinets, documents, office machinery, and other equipment. They may also need to lift supplies and materials occasionally. Occasionally move objects weighing up to 50 lbs.