Job Details

About the Position

As a Customer Success Manager, you will work directly with the executive leadership team to create systems and workflows that give our customers the best experience they need to be successful in their use of Zight.

Responsibilities

• Develop a trusted advisor relationship with customers.
• Represent and convey the Zight value proposition to audiences ranging from Sr. Executives to technical stakeholders, driving adoption, engagement, and growth.
• Ensure internal alignment on account strategy by partnering with Account Executives, Marketing, and Executive team to engage in pre-sales motions as necessary, develop and execute customer success plans and create the conditions for adoption and expansion.
• Continually assess, document, and analyze customer progress toward stated goals and results, engage regularly with customers via strategic and operational reviews to evaluate needs and strategic direction.
• Gather customer product feedback to shape product roadmap development.
• Adapt quickly to product changes and limitations, and communicate these strategically to stakeholders.
• Implement processes around retention, referral, expansion.
• Own all renewals for enterprise clients, ensuring a seamless and positive experience throughout the renewal process.