Job Details

Confirmations Representative

At Hyatt Vacation Club (HVC), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Confirmations Representative at HVC, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where everyone is connected by care and inclusivity.

Where great benefits lead to a life fulfilled.

• Competitive Pay
• Medical/Dental/Vision/401K opportunities
• Travel discounts
• Credit Union Membership
• Tuition Reimbursement
• Professional Counseling & Family Support
• Growth and Development Opportunities

*Benefit eligibility will vary by position

As a Confirmations Representative, a typical day will include:

• Communicates via telephone calls (Outbound and potential inbound calls) with potential owners to reserve dates for preview package sales/tours, including explaining the opportunities available and answering questions.
• Explain details and requirements related to attending a sales presentation to potential owners and verify that individuals meet eligibility requirements.
• Encourage guests or callers to purchase or schedule preview package sales/tours.

Answer guest questions about property facilities/services.

Guest Experience and Company Standards

• Interact with colleagues and guests professionally and promptly.
• Contribute to team goals.
• Maintain confidentiality of proprietary materials and information.
• Always follow company policies and safety procedures.

To Become a Confirmations Representative at HVC:

• Available to work various shifts, holidays, and both weekend days.
• Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time. Lift/Carry/Push/Pull Items that Weigh up to 10lbs without assistance.
• Must possess the ability to navigate multiple computer systems simultaneously, along with proficiency in reading, writing, and comprehension.
• Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.

Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.