Job Details

Employer Industry: Financial Services

Why consider this job opportunity:
- Starting salary up to $48,796 per year
- Opportunities for career advancement with potential for quarterly wage increases
- Comprehensive training program with dedicated onboarding support
- Generous benefits including 401(k) matching, medical, vision, and dental insurance
- Flexible work schedule with no nights or weekends
- Up to 20 hours of paid volunteer time off to support community engagement

What to Expect (Job Responsibilities):
- Provide personalized support to callers, guiding them through complex financial solutions
- Build rapport with diverse clients to assess their needs and deliver effective solutions
- Focus on quality and first-call resolution while minimizing processing time
- Participate in ongoing training and coaching sessions to enhance skills and knowledge
- Collaborate with team members on projects and initiatives to improve customer service

What is Required (Qualifications):
- High school diploma or equivalent experience; post-secondary education preferred
- Experience in managing complex customer interactions to resolution
- Ability to adapt to a fast-paced work environment and contribute to continuous improvement
- Availability for training from 8:00 a.m. to 4:30 p.m. Central, Monday through Friday
- Must have a private and secure remote work area with reliable internet connection

How to Stand Out (Preferred Qualifications):
- Previous experience in customer service or support roles
- Familiarity with financial products and services
- Strong problem-solving skills and proactive attitude towards improvements
- Willingness to engage in ongoing professional development

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