Job Details

Overview

Employer Industry: Financial Services

Why consider this job opportunity:

• Starting salary of $23.46 per hour, with potential for quarterly increases based on performance
• Up to 10 weeks of structured training and onboarding with a dedicated partner for support
• Comprehensive benefits package including medical, dental, and vision insurance, 401(k) matching, and a pension plan
• Four weeks of PTO plus 12 paid holidays, along with up to 20 hours of volunteer time off
• Clear career progression opportunities with support for professional development and advancement
• No nights or weekends required for a better work-life balance

What to Expect (Job Responsibilities)

• Provide exceptional customer service by building rapport and addressing diverse caller needs
• Navigate multiple systems to deliver accurate and timely solutions while maintaining clear communication
• Focus on quality and first-call resolution while minimizing processing time and after-call work
• Participate in structured training and ongoing development to enhance skills and knowledge
• Engage in company-wide initiatives and stretch opportunities to contribute to organizational goals

What is Required (Qualifications)

• High school diploma or equivalent experience; post-secondary education preferred
• Experience in managing complex customer interactions from support to resolution
• Strong written and verbal communication skills in both English and Spanish
• Ability to adapt to change and contribute to continuous improvement in a fast-paced environment
• Must be able to work full-time during specified hours and meet remote work requirements, including high-speed internet

How to Stand Out (Preferred Qualifications)

• Experience in a customer service role within the financial services industry
• Bilingual proficiency in additional languages beyond English and Spanish
• Familiarity with financial products and services, including annuities and insurance
• Proven track record of identifying trends and suggesting improvements in processes
• Previous experience in a remote work setting

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