Job Details

Job Purpose

To work with Vitality members through both email and live chat to provide answers to Vitality program questions and troubleshoot issues with both Vitality and external stakeholders. Additionally, to complete data entry of member submissions.

Key Outputs may include but are not limited to:

• Effectively manage and respond to inquiries as they are sent to you by customers
• Submit requests to the proper departments to prevent recurring issues
• Ensure rapid response and resolution of escalated inquiries
• Maintain and continue to develop knowledge of the Vitality program and identify areas in need of improvement to better our members' experience
• Identify problems or gaps within current processes and help devise creative solutions to them
• Track, analyze and report on improvements to current processes
• Communicate verbally and/or in writing to both internal and external audiences. Key components of effective communication will include but not limited to:
• Understanding your audience and its needs
• Anticipating and preparing for the next questions your audience will ask
• Properly positioning the information, you are sharing
• Understanding the impact of the information you are sharing

• Communicate within operations any issues or concerns that arise. This includes loading tickets to ensure system related issues are addressed
• Educate customers on the program as well as navigation of the website
• Capture submitted events
• Other duties as assigned

PAY RATE = $14.50 per hour

Requirements

• Microsoft Office
• Customer Focused
• Communicates Effectively
• Situational Adaptability

Preferred:

• Salesforce Experience
• Data Entry Experience

Benefits

Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k, IRA)
Life Insurance (Basic, Voluntary & AD&D)
Paid Time Off (Vacation, Sick & Public Holidays)
Parental Leave
Short Term & Long Term Disability
Hybrid Work
Catered Food & Snacks
Wellness Resources