Job Details

Overview

Product Owner-Salesforce Service Platform (Remote/Work From Home) Claritev

Job Summary

Were seeking a strategic and customer-centric Agile Product Owner to lead the evolution of our Salesforce Service Cloud platform. If you have a passion for optimizing service workflows and bring expertise in Salesforce Service Cloud, wed love to hear from you. The Product Owner is an empowered leader, knowledgeable in the business, who is responsible for the end-to-end planning and launch of products. The incumbent collaborates with customers and business owners to understand business challenges and develop innovative and practical solutions that meet the customers needs. They develop a Product Roadmap that describes deliverables and strategy, and then execute the roadmap from concept to launch. The Product Owner is responsible for maintaining both the Program and Team backlog for Agile teams, and overseeing and/or conducting the elicitation, organization and documentation of business and solution requirements. They work closely with Business Owners, subject matter experts, Business Analysts and Scrum teams and ensure that the Agile team develops solutions that meet the customers real needs.

Responsibilities

• Work with the Product Manager to articulate the vision and high-level Roadmap, and garner consensus across IT, Operations and Product Management.
• In collaboration with product management, identify and deliver features, gather feedback from stakeholders that will inform feature development, meet with the development team to convey the product roadmaps, and gather data on product usage.
• Own and manage the backlog of the development team.
• Work with other product owners to resolve dependencies and negotiate, coordinate, and align priorities to complete a feature.
• Work with the Technical Lead/Architect to understand technical work and ensure the roadmap and backlog is planned with technical concerns in mind.
• Collaborate with customers, clients and prospective users to understand and anticipate their needs.
• Work with Portfolio Managers/Release Train Engineers (RTEs) and Domain Architects to create a prioritized Product/Program Backlog for all development work related to the Product.
• Work with Business Analysts and Agile Scrum Teams to break down big Features into User Stories on the Team backlog for the Agile team to design, build, test and deliver.
• Attend and actively participate in all relevant Team level Scrum Events and act as the content authority to ensure the Agile Team delivers the right solution at the right time.
• Attend and actively participate in Program level Agile Events such as PI Planning.
• Act as a liaison between the Agile Team and the customers/stakeholders, ensuring progress is visible and the team is delivering at a sustainable pace.
• Assist the Agile team as needed to complete stories and troubleshoot problems and develop recommendations/solutions.
• Establish and govern the approach for Product Documentation.
• Support training development for end users and staff members.
• Collaborate across disciplines and departments; ensure HIPAA compliance.
• Demonstrate commitment to the Companys core values.

Job Scope

Incumbent works under minimal direction and uses independent judgment to identify issues, trends and problems and recommend action plans on initiatives that may be large in scope. Work is varied and complex, requiring broad knowledge gained through experience. The position prioritizes the needs of internal and external customers when making decisions.

Job Requirements (Education, Experience, and Training)

• Minimum Bachelors Degree, or 8 equivalent years of related experience.
• 3+ years of agile Product Owner experience with methods such as Scrum, Lean, Kanban or SAFe, or 7 years experience in analysis and design on software development initiatives in an analyst role (preferably within a Scrum Agile team).
• Ability to manage multiple simultaneous initiatives with re-ordering of priorities as business needs dictate.
• Experience with distributed (offshore and remote) teams and with multiple teams at the same time.
• Product Owner certification; SAFe and PI Planning experience.
• Strong working knowledge of Jira & Confluence; knowledge of other Agile approaches (Kanban, hybrid).
• Knowledge of Healthcare industry and understanding of major workflows related to healthcare claim processing.
• Excellent verbal and written communication, project management, analytical, organizational, interpersonal, prioritization and problem-solving skills.
• Ability to develop and maintain collaborative relationships across the organization and with clients; customer service focus.
• Ability to present information effectively to internal and external customers.
• Flexibility and creativity in problem solving; business owner mindset.
• Experience developing product vision and roadmaps and communicating to stakeholders; experience with Agile requirements gathering and management practices (e.g., BDD).
• Knowledge of JIRA and Confluence; experience with modeling tools (Visio, Lucidchart, Draw.io) preferred.
• IIBA certifications (AAC, CBAP or CCBA) preferred; relevant licensures or certifications as applicable.
• Healthcare industry knowledge and understanding of healthcare claim processing workflows.

Compensation & Benefits

The salary range for this position is $115,000 $130,000. Specific offers consider education, experience, skills, work location, and internal equity. This position is eligible for health insurance, 401k and bonus opportunities.

Benefits

• Medical, dental and vision coverage with low deductible & copay
• Life insurance
• Short and long-term disability
• Paid Parental Leave
• 401(k) + match
• Employee Stock Purchase Plan
• Generous Paid Time Off
• 10 paid company holidays
• Tuition reimbursement
• Flexible Spending Account
• Employee Assistance Program
• Sick time benefits

EEO Statement

Claritev is an Equal Opportunity Employer and complies with all applicable laws and regulations. Qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability or protected veteran status.

Application Deadline

We will generally accept applications for at least 5 calendar days from the posting date or as long as the job remains posted.