Job Details

PTP is a fast-growing system integrator that offers strategic Customer Experience (CX) solutions to our clients. We are rapidly expanding our cloud practice and looking for a Google Cloud Solution Architect to design and deliver CX solutions leveraging Google Cloud technologies. This is a hands-on, high-impact role with the opportunity to influence PTPs offerings, delivery services, and shape the PTP partnership with Google Cloud. At PTP we value aptitude and creativity as well as experience. We are a diverse organization and are looking for bright, passionate and committed professionals who strive to be the best at what they do.

Responsibilities

Lead solution and architecture design for Google Cloud CX projects

Create comprehensive architecture diagrams, demos, proof-of-concepts, and delivery accelerators

Implement secure and scalable Google Cloud solutions in production environments through hands-on engineering

Demonstrate deep technical expertise in Google Cloud Customer Engagement Suite (CES) services / CCAI

Mentor developers and engineers during project execution

Partner with project managers to ensure on-time, quality delivery

Identify opportunities and advocate for Google Cloud solutions

Contribute to internal knowledge sharing and practice development

Requirements

5+ years of architecture and implementation experience with public cloud platforms, including at least 3 years on GCP

Hands-on experience with end-to-end implementation of key Google Cloud solutions: Dialogflow CX/ES, Conversational Insights, Speech to Text, BigQuery, Pub/Sub, GKE or Cloud Run, and/or Vertex AI

Expert in Google Cloud foundational best practices for IAM, project hierarchy, central logging and monitoring, VPC networks, hybrid connectivity, and billing

Experience designing and deploying production solutions on Google Cloud within contact center or CX transformation engagements

Experience with infrastructure-as-code (Terraform), CI/CD, and containerization (Docker/Kubernetes)

Excellent communication and client-facing skills

Ability to balance strategic planning with hands-on implementation

Ability to lead a small team of developers

Google Cloud Professional Cloud Architect certification

Desired

Experience implementing large-scale contact center transformations with one or more of the following CES solutions: Google Cloud CCaaS / CCAIP, Agent Assist, Quality AI

Experience in Google Cloud Retail Search / Vertex AI Search for commerce

Experience with the implementation of agentic workflows using Vertex AI

Experience designing accelerators or packaged offerings for cloud platforms

Familiarity with other contact center solutions (e.g., Genesys, NICE, Five9)

Additional Professional-level Google Cloud certifications

Salary is DOE and is extremely competitive. We are a growing company with a solid customer base, excellent compensation and benefits, and a collaborative yet flexible work environment.