Job Details

Customer Service Representative

Singing River Health System Administrative Building - Gautier | Full-Time | 8am - 4:30pm | 2101 Highway 90 Gautier, Mississippi, 39553 United States

Position Overview

The Customer Service Representative represents the hospital and in all phases of patient's account in a joint effort to resolve all patient amounts due in a feasible and amicable manner. The Customer Service Representative is responsible for accomplishing patient accounting duties assigned and designated by the Business Office Director or designated manager.

Customer Service Representatives (CSR) must adhere to collection regulations as well as HIPAA privacy standards when communicating with guest. CSR must document all calls completely and accurately. CSR assists patients to obtain accurate demographic, financial, and insurance information required for billing and collecting on patient accounts.

Education

High School diploma or equivalent required.

License

N/A

Certification

N/A

Experience:

One (1) year business office, physician office, or hospital patient accounting experience preferred. Previous credit and collections experience preferred.

Reports to:

Director of Business Office, Director of Revenue Cycle, Manager

Supervises:

N/A

Physical Demands:

Work is moderately active: involves sitting with frequent requirements to move about the office, move about the facility, and to travel to another facility within the SRHS service area. Work involves exerting a negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects, including the human body. Work involves using many physical motions in performing daily work activities; subject to exposure of body fluids, sputum and tissues, which may carry the hazard of infectious disease. Work involves using repetitive motions: substantial movements of the wrists, hands, and or fingers while operating standard office equipment such as computer keyboard. Work involves being able to perceive the nature of sound at normal speaking levels with or without correction; the ability to make fine discriminations in sound. Work requires close visual and acuity and the ability to adjust the eye to bring an object into sharp focus, i.e. shift gaze from viewing a computer monitor to forms/printed material that are closer to compare data at close vision. Must be able to be active for extended periods of time without experiencing undue fatigue. Must be able to work schedules assigned with the understanding that changes may be instituted according to the needs of the hospital for off days, shifts or weekends.

Mental Demands:

Must demonstrate keen mental faculties/assessment and decision making abilities. Must demonstrate superior communication/speaking/enunciation skills to receive and give information in person and by telephone. Must demonstrate strong written and verbal communication skills. Must possess emotional stability conducive to dealing with high stress levels. Must demonstrate ability to work under pressure and meet deadlines. Attention to detail and the ability to multi-task in complex situations is required. Must have the ability to maintain collaborative and respectable working relationships throughout SRHS and other organizations

Special Demands:

Must possess superior customer service skills and professional etiquette. Must possess proficient knowledge and ability to use a computer (must be keyboard proficient) and other office technology (i.e., telephone, fax, etc.), MS Outlook and Word. Must be able to demonstrate appropriate clinical judgment and apply appropriate professional skills to a patient population of all ages.