Job Details

Service Product Support Engineer

In this exciting role, you will be responsible for service and support system identification and development of all commercial service group-impacting product lines. The PSE participates in every stage of new product development, ensuring serviceability, quality management system documentation and maintenance, and ease-of-repair at the point of product design. Following product release, the PSE is liaison between the end customer and internal Medtronic support teams, which include Sales and Marketing, Service, Engineering, Manufacturing, and Quality. The PSE works closely with Engineering to address customer-facing issues and coordinates with Service teams globally, ensuring common approaches to product service and repair.

Join a diverse team of innovators who bring their worldview, their unique backgrounds and their individual life experiences to work every day. It's no accident - we work hard to cultivate a workforce that reflects our patients and partners. We believe it's the only way to drive healthcare forward and remain a global leader in medical technology and solutions.

Location: Carlsbad, CA or Remote

A Day in the Life

Responsibilities may include the following and other duties may be assigned:

• Leverage service and biomedical engineering-based technical expertise supporting development projects and feasibility studies
• Work closely within project teams, including internal and external stakeholders, in requirements gathering and serviceability design
• Facilitate and resolve both complex, isolated issues and recurring themes escalated by internal and external customers
• Consistently meet internal and external customer requirements, standards, and regulations
• Communicate external biomedical engineers' and Medtronic Field Service Engineers' needs to the design team
• Maintain and drive new product design quality
• Ensure product designs are serviceable, cost effective and meet customer needs
• Collaborate with R&D, Sales and Marketing, Service, Engineering, Manufacturing, Quality, and Senior Management
• Define necessary diagnostics and service troubleshooting needs for new features and products
• Interact with global teams to promote consistency and maximize synergies across assigned product platforms
• Define and implement productivity and quality projects that improve field service productivity
• Self-driven, able to identify system related issues and identify solutions with minimal guidance

Must Have (Minimum Requirements)

• Bachelor's degree in Engineering required with a minimum of 2 years of product service and/or engineering product development experience
• OR advance degree with a minimum of 0 years of product service and/or engineering product development experience

Nice to Have (Preferred Qualifications)

• Previous management experience preferred
• Experience managing projects and/or PMP certification highly preferred
• Experience with Lean processes and/or Lean Six Sigma certified
• Experience with SAP and ServiceMax
• Experience with engineering techniques, biomedical engineering and clinical practices and quality regulations, as well as reliability analysis and test methods
• Knowledge of test methods, verification, and validation of medical device products
• Knowledge of product lifecycle, from the conceptual stage through product launch to final obsolescence
• Customer-focused (internal/external) with a proven track record of understanding customer needs and requirements while handling opportunities
• Professional knowledge and experience in Quality Management System regulations, audits, and maintenance
• Professional experience with customer conflict and complex situation resolution
• Professional experience with both independent workstream management and team collaboration
• Ability to adapt to and operate in remote circumstances
• Experience with remote connectivity solutions

About Medtronic

Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.

We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. Let's work together to address universal healthcare needs and improve patients' lives. Help us shape the future.

Physical Job Requirements

The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role. (ADA-United States of America).