Job Details

Global Services Tech I (Verona site)

Monday-Friday (8am-4:30pm) (ONSITE)

Position Overview We are seeking a Global Services Tech I to provide comprehensive technical support for end-users across our organization. This role focuses on hardware/software troubleshooting, device deployment, and IT asset management while delivering exceptional customer service.

Primary Responsibilities

Technical Support

• Manage IT ticketing system for hardware and software issues
• Image and deploy desktops, laptops, and tablets
• Troubleshoot end-user technical issues across multiple platforms
• Install and maintain printer systems (Laser, Thermal, Check, Badge)
• Support barcode scanner operations
• Assist with network cabling installation and maintenance

System Management

• Configure and troubleshoot software applications
• Monitor IT asset inventory
• Track warranty periods
• Maintain equipment documentation
• Support system installations

Professional Interaction

• Coordinate with vendors on IT systems
• Follow established escalation procedures
• Collaborate with GTS2+ technicians
• Maintain professional communication with all stakeholders
• Support cross-functional teams

Required Qualifications

• Technical support experience
• Hardware/software troubleshooting skills
• Strong customer service orientation
• Basic networking knowledge
• Equipment maintenance experience

Technical Skills

• Desktop imaging and deployment
• Printer system maintenance
• Network cabling experience
• Asset management
• Ticketing system proficiency

Professional Skills

• Excellent communication abilities
• Problem-solving capabilities
• Team collaboration
• Time management
• Documentation expertise

Physical Requirements

• Ability to use ladders and lifts
• Cable installation capabilities
• Equipment handling proficiency

Additional Requirements

• Commitment to company core values
• Professional demeanor
• Attention to detail
• Organizational skills
• Customer-focused mindset

This position offers opportunities for growth while contributing to our organization's technical support excellence. The ideal candidate will combine technical aptitude with strong interpersonal skills to deliver exceptional end-user support.