Job Details

Overview

Freelance ServiceNow Expert - AI Trainer

This opportunity is for candidates currently residing in the specified country. Location may affect eligibility and rates.

About The Role

GenAI models are improving quickly, and one of our goals is to enable them to address specialized questions and achieve complex reasoning skills. If you join Mindrift as an AI Tutor in ServiceNow, you will collaborate on ongoing projects to advance AI capabilities and real-world applications.

This is a freelance project role. Typical tasks may include:

• Review pre-generated intents and transform them into a logical sequence of agent steps;
• Define a test case: dialogue flow (user request, intermediate steps, agent"s final response);
• Create a Golden Path: the optimal sequence of tools the agent should invoke;
• Write User Agent instructions to ensure consistent and correct automated behavior

How To Get Started

Apply to this post, qualify, and have the chance to contribute to projects matching your technical skills on your own schedule. From coding and automation to fine-tuning AI outputs, youll play a key role in advancing AI capabilities and real-world applications.

Requirements

• Bachelor's or Masters Degree in Business Administration or a relevant area.
• Minimum 3 years of professional experience.
• Advanced English (C1) or higher.
• Setting up ticket forms, triggers, macros, and automation.
• Managing groups, roles, and permissions.
• Configuring multiple departments or business units within a single ServiceNow instance (multi-brand / multi-department setup).
• Ability to learn new methods, switch between tasks quickly, and work with challenging, complex guidelines.
• Fully remote freelance role; you need a laptop, internet connection, and time available.

Benefits

• Rates up to $50/hour depending on skills, experience, and project needs.
• Part-time, remote freelance engagement that fits around other commitments.
• Work on advanced AI projects and gain valuable experience for your portfolio.
• Influence how future AI models understand and communicate in your field of expertise.

Seniority level

• Mid-Senior level

Employment type

• Part-time

Job function

• Other

Industries

• IT Services and IT Consulting