Job Details

What you'll do:

• Drive optimal results across a book of high-value clients conversion, retention, adoption, CSAT and monitor client health to address risk promptly and maximize client lifetime value.
• Lead onboarding experiences for new clients, ensuring quick time-to-value and high-engagement transition onto the Perpetua platform from day one.
• Build and expand relationships with key client stakeholders, from end users to senior executives, serving as a trusted advisor and go-to partner for success on the Perpetua platform.
• Partner with clients to develop, track and update tailored success plans that empower them to meet and exceed their evolving business and advertising objectives.
• Conduct regular tailored product training, strategy sessions and QBRs with key stakeholders, delivering data-driven performance reviews, actionable insights and industry thought leadership.
• Serve as the voice of the client, partnering with the Product and Engineering teams to shape product innovation and roadmap decisions based on client feedback.
• Proactively identify upsell, expansion, and partnership opportunities with clients to support Flywheel's growth and promote client advocacy.
• Collaborate effectively with Sales, Marketing, and other client-facing teams to ensure a unified client experience and accelerate client success stories.

Who you are:

• 4+ years in Client Success, Account Management, or a related role within a high-growth B2B SaaS environment, with a proven ability to manage complex client relationships and drive results.
• Highly analytical, with a track record of leveraging data to inform decision-making, optimize campaigns, and communicate performance insights.
• Superior written and verbal communication skills, with experience engaging executive audiences, leading presentations, and building trusted partnerships.
• Passionate about building strong, consultative relationships with clients and stakeholders; skilled at understanding business needs and translating them into actionable strategies.
• Adept at quickly mastering new technologies and staying current with industry trends in retail media, e-commerce, or advertising technology.
• Creative, resourceful, and solutions-oriented, with a knack for turning challenges into opportunities for growth and value creation.
• Experience in media management or ad operations at an agency would be highly valued.
• Collaborative and adaptable, with experience working cross-functionally to achieve shared goals.

Working at Flywheel

We are proud to offer all Flywheelers a competitive rewards package and unparalleled career growth opportunities and a supportive, fun and engaging culture.

• We have office hubs across the globe where team members can go to feel productive, inspired, and connected to others - team members go into Hub Offices 3x a week
• Flexible vacation time
• Great learning and development opportunities
• Benefits that help you live your best life
• Parental leave and benefits
• Volunteering opportunities
• ERGs to connect with teammates on topics of inclusion and identity
• The hired candidate will be required to complete a background check

Inclusive Workforce

Flywheel Commerce Network's goal is to create a culture where all individuals feel comfortable bringing their authentic selves to work. We are an Equal Opportunity Employer and participate in E-Verify. All applicants will receive fair consideration for employment. We do not discriminate based on race, color, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other legally protected characteristic. If you have accessibility requirements, please let us know at ...@flywheeldigital.com so we can support you.