Job Details

Overview

MongoDB's mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Atlas is MongoDB's globally distributed, multi-cloud database available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure.

Our Product Operations team empowers the Product & Technology organization to achieve exceptional outcomes by building scalable infrastructure, standardizing tools and processes, fostering cross-functional collaboration, creating structured feedback loops, and streamlining communication. We seek a Senior Product Operations Manager to drive strategic operational initiatives and cross-functional alignment that strengthen our foundation and enable Product & Technology to scale with impact. We are looking to speak to candidates based in Austin or New York City for our hybrid model.

Product Operations Pillars

Our function is built on four core pillars:

• Product Lifecycle Optimization: Streamline each stage of the product lifecycle—from ideation through launch and beyond—with scalable processes that improve alignment and accelerate delivery
• Customer Success and Field Team Empowerment: Foster partnerships between product, engineering and field teams, establishing frameworks that improve transparency and proactively address customer needs through real-world insights
• Operational Tool & Automation Optimization: Configure, manage, and automate core tools — including Aha and JIRA — while leveraging automation and scripting to streamline planning, prioritization, and cross-functional collaboration, ensuring efficiency, accountability, and smooth workflows
• Data-Driven Decision-Making and Accountability: Equip teams with infrastructure and insights from customer feedback, product metrics, and internal data to enable informed strategic decisions, monitor progress, and maintain organizational transparency

Together, these pillars build a scalable and customer-focused Product Operations function that enables teams to thrive in a fast-moving environment.

Role Overview

As a Senior Product Operations Manager, you will lead strategic initiatives that strengthen infrastructure, optimize processes, and scale team capabilities. You will partner with product, engineering, and customer-facing teams to drive operational excellence across the organization by advancing our four core pillars.

Key Responsibilities

• Optimize the Product Lifecycle — Establish and refine scalable development processes to improve efficiency, alignment, and execution
• Strengthen Internal & Customer Collaboration — Bridge the gap between product, engineering, and customer-facing teams to ensure alignment and seamless execution
• Develop structured feedback loops that capture and integrate insights from internal teams and customers
• Standardize communication and reporting to improve visibility and decision-making
• Own and improve the configuration of product tools to enable structured planning and execution
• Identify automation opportunities to reduce manual work and increase efficiency
• Develop dashboards and reporting tools to track product metrics and commitments
• Establish best practices for leveraging data to guide strategic product decisions
• Lead PM education programs, workshops, and training to enhance operational effectiveness
• Promote process standardization and continuous learning across teams

Minimum Qualifications

• 5+ years of experience in product operations, technical program management, or product management
• Proven track record in driving large-scale, cross-functional initiatives in engineering and product teams
• Outstanding communication skills with expertise in public speaking, alignment, and steering decision-making
• Technical Expertise
• Strong familiarity with product management tools
• Proficiency in scripting (Python) for automation and data analysis
• Hands-on experience with development and monitoring tools (GitHub, Splunk, or equivalent)
• Strong understanding of software development practices and product lifecycle methodologies

Preferred Qualifications

• Experience driving process improvements in scaling organizations
• Proven ability to analyze and interpret product data to drive operational strategy

MongoDB is committed to providing accommodations for individuals with disabilities during the application and interview process. To request an accommodation, please inform your recruiter.

MongoDB, Inc. provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type. Hiring decisions are made without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law.

MongoDB's base salary range for this role in the U.S. is:

$104,000 — $204,000 USD

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