Job Details

Overview

We're a high-growth software company with a big mission: empowering K-12 district teams to do more with less. LINQ helps districts transform K-12 school operations with cloud-based software that integrates finance, HR, nutrition management, and payments into a single, secure platform. LINQ reduces administrative burden and is trusted by 30% of school districts across the U.S. to help them operate more efficiently and serve millions of meals, payrolls, and families annually.

Our team is composed of talented, committed, and loyal problem-solvers who work on challenging, meaningful work. We value respect, uplift, and constant improvement, and we aim to deliver the right answer every time for our customers.

LINQ's Values:

• Act with Integrity & Build Trust: We operate with the highest standards of integrity, transparency, honesty, and accountability.
• Deliver Excellence: We strive to exceed client expectations, communicate clearly, and cultivate lasting relationships.
• Embrace Challenges: We maintain a growth mindset and continuously learn to stay at the leading edge of innovation.
• Collaborate & Act as One Team: We value diverse skills and open communication to achieve excellence.

About The Team: LINQ's Customer Experience department supports K-12 schools and districts, guiding administrators and educators from onboarding and training to troubleshooting and beyond.

About The Role

As the Sr. Director, Professional Services at LINQ, you will lead and manage the professional services team (Directors, Managers, Project Managers, Consultants, and Business Analysts) across all products to ensure successful implementation and adoption of our educational technology solutions. This role requires deep knowledge of the Education & SaaS landscape, strong leadership, and experience in creating and executing Professional Services methodologies.

What You'll Be Doing

Leadership and Team Management:

• Cultivate a high-performing implementation team through hiring, coaching, and mentoring to achieve operational excellence and successful implementations.
• Foster a collaborative culture with knowledge sharing and professional development.
• Set clear team goals and KPIs aligned with company strategy and customer needs.

Customer Engagement & Relationship Management:

• Build and maintain relationships with state administrators, district leaders, and educational institutions.
• Collaborate with sales during pre-sales to understand requirements and develop implementation plans.
• Serve as escalation point for customers during the implementation process, guiding teams through transitions and addressing challenges.

Driving Operational Effectiveness:

• Champion a vision for implementation success aligned with organizational goals.
• Oversee end-to-end implementation execution for LINQ solutions, ensuring on-time, on-budget, high-quality delivery.
• Coordinate standard project plans, resource allocation, and timelines across teams.
• Drive customer success by ensuring adoption and maximizing value.
• Monitor customer satisfaction and advocate for customer needs internally to improve offerings.

Ownership of KPIs & Operational Metrics:

• Manage P&L with guidance from leadership; monitor utilization, time-to-value, backlog, and margins.
• Report on project health, timelines, risks, and mitigations; forecast revenue and resources with Finance.

What Will Make You Stand Out

• Team Accelerator & Culture Champion: Exceptional coaching and leadership to mentor and retain top talent during growth.
• Proven Builder: Experience designing, implementing, and scaling Professional Services in high-growth SaaS or EdTech.
• Operational Excellence: Expertise in Agile, PMI, Six Sigma or equivalent; manage complex programs on time and within budget.
• Financial Acumen: Success in managing P&L, forecasting, and improving margins.
• Outcome-Driven Leader: History of delivering measurable customer impact (time-to-value, backlog reduction, NPS gains).
• Executive Presence: Ability to influence and negotiate with C-level and state leaders; manage escalations and partnerships.
• Strategic Operator: Balance vision and execution; set long-term services strategy with scalable delivery.
• Change Leader: Experience leading services transformations in dynamic environments.

Why You'll Love Working With Us

• Flex Your Workspace: Remote work from eligible states or in-office in Austin three days a week.
• Planning Your Future: 401(k) with a 4% employer match on total earnings.
• Performance Pays Off: Company bonus or sales commissions where applicable.
• Vacation Your Way: Flexible Open Paid Time Off plan.
• Paid Parental Leave: Time off to welcome a new addition.
• Ten Paid Corporate Holidays: Ten paid holidays per year.
• Giving Back: 16 paid volunteer hours per year.
• Benefits: Medical, dental, vision; options for PPO with FSA or HDHP with HSA; braces coverage for kids.
• Wellness Perks: Disability, life and AD&D insurance; gym reimbursements and travel assistance perks.
• Grow With Us: Professional development opportunities.
• Referrals: Referral bonuses for successful hires.

EEO Statement: LINQ is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, disability, veteran status, or other protected statuses. For more information, see our EEOC poster and policies. If you require accommodations, contact ...@linq.com.