Job Details

Overview

System Innovators is seeking a Software Implementation Manager to join their team. This important role has the responsibility for leading the overall implementation program of System Innovators Enterprise Revenue Management solution.

Here at System Innovators, we're driven by a mission to be the leading provider of enterprise revenue management solutions to government and utilities clients. To make our mission possible, we need talented and dedicated individuals on our team. We offer employees a casual work setting, competitive benefits package and stable environment.

Responsibilities

• Overall Project Management: Oversee the project and manage execution to plan; Run client kick-off, planning and design meetings; Participate in regular internal and external project management meetings; Handle internal and external project status reporting; Manage to project scope on time and on budget.
• Implementation Of Projects: Assist with pre-sales workshops and assisting with the creation of Statement of Work documents; Main client contact representing System Innovators during the Project phase; Run customer functionality workshops; Guide customers in designing the solutions configuration applying best practices and for maximizing business benefits; Oversee execution of multiple solution implementation work streams; and at times run parts of the execution; Develop a functional and technical understanding of solutions to assist with and/or complete system implementation tasks; Document and review functional/technical specifications and gain approval from the customer; Maintain Project Plans and Project Budgets; Manage Project Escalations both internally and externally; Seek additional opportunities and managing Project Change requests to ensure Project Scope is maintained; Oversee Configuration progress, all Test phases, Deployment, and Post Go-Live support.
• Continuous Improvement And Knowledge Management: Contribute to company objectives of enhancing value brought to customers, service offerings, company expertise and delivery processes; Identify opportunities for enhancement and improvement of the System Innovators implementation processes; Support global knowledge program and stimulate cross-team knowledge sharing; Manage the required cooperation with other teams: commercial, technical and support teams.

Qualifications

• Bachelor's degree in Business or Technology related field from an accredited institution
• 3+ years of experience as a Software Implementation Manager or equivalent in an IT field
• Knowledge of project management tools and software packages
• Experience with enterprise technology delivery
• Ability to operate well in a fast-paced, collaborative environment
• Operational, technical marketing and management skills
• Good communication skills; leadership and problem-solving abilities
• PMP/PMBOK certification is a plus
• Government contract and delivery experience preferred
• 30% travel required

Company Overview

System Innovators is a division of Harris Computer, a member of the Constellation Software Inc. group of companies. For over 40 years System Innovators has been the industry leader in cashiering and revenue collection systems for the public sector and utilities. Our user-friendly software solutions are field-tested and time proven used by 200 plus clients throughout the United States, Canada and the Caribbean. Using the latest Microsoft platforms and .NET technologies, all software development and support for iNovah is based out of the System Innovator's office in Jacksonville, Florida.

Harris is a leading provider of financial management and Customer Information Systems (CIS) software solutions. Since 1976, Harris has focused on providing feature-rich and robust turnkey solutions to all levels of local government, public power and water entities as well as school districts throughout North America. Harris is dedicated to long-term relationships with customers and adapting to changing needs. Harris is an EEO/AA/Disability/Veteran employer.

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