Job Details

WE'RE HIRING! If you love data and are looking for unlimited growth opportunities, we want to talk with you about joining Further.

Further is a data, cloud, and AI company whose focus is helping companies turn raw data into the right decisions. We have an award winning culture of extraordinary people. Our purpose is to enable people to thrive so that businesses can thrive. If this sounds exciting to you, let's chat!

CLIENT SERVICES DIRECTOR

Experience and qualifications

• 10+ years of experience in client services and/or account management, preferably in a professional consulting environment.
• At least 5 years of experience with data, cloud, and AI solutions, either in a leadership role, as a practitioner, or in a consulting setting.
• Proven track record of growing accounts, demonstrating a focus on revenue expansion rather than just account maintenance.
• Expertise in understanding and solving complex client problems, with a focus on creating practical, strategic roadmaps that connect our services to a client's long-term business goals.
• Strong consultative selling approach, with a focus on delivering value-driven solutions to VP and C-suite level stakeholders.

What you'll be doing

• Establish and nurture relationships with key client stakeholders, serving as the main point of contact and providing proactive communication.
• Collaborate with internal experts to develop tailored, data-driven solutions that align with the client's strategic objectives.
• Conduct discovery sessions with clients to identify opportunities for growth, and articulate Further's value proposition in terms of measurable business impact.
• Develop and execute account growth strategies, identifying and pursuing opportunities to expand existing client accounts.
• Provide high-level oversight on client projects to ensure strategic alignment and successful delivery while balancing short-term client needs with long-term goals.
• Collaborate with internal experts to deliver measurable business impact through tailored data-driven solutions aligned with client objectives.

First-year goals

• Grow key accounts by proactively identifying and closing upsell and cross-sell opportunities.
• Establish yourself as a trusted advisor to C-suite and VP-level clients, strengthening relationships and becoming an indispensable partner.
• Lead the delivery of client projects, ensuring alignment with strategic goals and achieving key milestones.

Benefits and program

Our total rewards program is designed for protection, peace of mind, and overall well-being. In addition to our outstanding basics, we offer a net-zero cost medical option, company contributions to your HSA, fertility support, fully-paid parental leave, a monthly stipend for your lifestyle spending account, and more.

Privacy and consent

By submitting your application, you consent to our collection, processing and disclosure of your personal data in accordance with our data practices. Specific privacy rights for residents of the U.S. (California) and the European Economic Area, Switzerland, and the United Kingdom are described in the employer's data practices disclosures.

Apply for this job

This posting describes the role and how to apply. If you are interested, please proceed with the application through the company's standard process.