Job Details

At Twilio, we're shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work and strong culture of connection and global inclusion means that no matter your location, you're part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we're acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

See yourself at Twilio

Join the team as Twilio's next Staff Product Manager - Platform on Twilio's Efficiency Operations team.

About the job

Twilio's Efficiency Operations team is at the epicenter of our AI GTM transformation, building the Wise Owl framework - an enterprise agentic AI platform that empowers Twilions to automate how we work, available everywhere we work. This role puts you at the heart of creating the operating system and Agent SDK that will power AI agents across Sales, Support, Operations, and customer experiences.

As Staff Product Manager for the Wise Owl Framework, you'll own the core platform that enables rapid deployment of AI agent teams across Twilio. You'll build the Agent SDK, workflow designer, multi-agent orchestration capabilities, RBAC, and enterprise features that allow subject matter experts to create powerful AI solutions with minimal code. This horizontal framework role will enable every vertical GTM AI agent built on top of it.

Responsibilities

In this role, you'll:

• Lead the product strategy and roadmap for the Wise Owl Framework team, defining requirements for the Agent platform, workflow designer, multi-agent architecture, and enterprise platform capabilities. Maintain comprehensive documentation for the framework's APIs, integrations, and best practices.
• Understand the needs of internal teams building vertical AI agents (Sales, Support, Operations) and external enterprise customers who will leverage the framework. Design intuitive no/low-code experiences for subject matter experts to create and manage AI agents.
• Plan and execute on the framework roadmap including:
  • Multi-agent architecture supporting agent-to-agent and AI-to-human conversation transfers
  • Agent & Workflow Designer for no/low-code agent creation
  • Enterprise features: RBAC, monitoring, debugging, and analytics
  • Conversational AI/UI/UX components built on Twilio's PASTE design system
  • Integration platform for enterprise systems (Salesforce, Zendesk, Slack, etc.)
  • Data retention policies, OAuth support, and enterprise security features
• Enable product teams across Sales, Support, and Operations to build sophisticated AI agents using the framework. Provide training, documentation, and evangelization of framework capabilities.
• Deliver framework improvements that enable faster agent development, better enterprise functionality, and improved developer experience. Track usage metrics and framework performance across all vertical teams.

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• 7+ years in product management at a fast-paced technology company, with 3+ years building platform or framework products
• Experience with API design, SDK development, and developer platform products
• Strong understanding of enterprise software requirements including RBAC, security, and compliance
• Proficiency with SQL and ability to extract, analyze, and interpret data independently
• Experience with conversational AI platforms, chatbot frameworks, or agent orchestration systems
• Proven track record of enabling other product teams through platform capabilities
• Experience with enterprise integrations and workflow automation tools
• Bachelor's degree in Computer Science, Engineering, or equivalent experience
• Experience with multi-agent systems, agentic AI platforms, or AI orchestration frameworks
• Knowledge of enterprise UI/UX frameworks and component libraries
• Experience with A/B testing methodologies and experimental design
• Experience with workflow automation platforms (Zapier, Microsoft Power Automate, etc.)
• Background in building developer tools or no/low-code platforms

Location

This role will be remote, but is not eligible to be hired in San Francisco, CA, Oakland, CA, San Jose, CA, or the surrounding areas.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Compensation

The estimated pay ranges for this role are as follows:

• Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $126,000.00 - $157,500.00.
• Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $133,400.00 - $166,700.00.
• Based in the San Francisco Bay area, California: $148,200.00 - $185,200.00.
• This role may be eligible to participate in Twilio's equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.