Job Details

What You'll Do:

• Develop an in-depth understanding of our current acquisition marketing workflows and how the platform needs to evolve to support new workflows, new channels, and the use of AI
• Ensure that marketing activities create quality data and that this data flows to the appropriate infrastructure
• Create intuitive, accurate reporting and dashboarding that provides visibility to marketing performance and helps spot new opportunities
• Track A/B tests and identify results that should be fully implemented
• Connect the dots between key platforms like Customer.IO, Salesforce, and in-house AI tools
• Identify opportunities to replace rules with data-driven models, and with manual work with automation
• Analyze support workflows across SMS, voice, and in-app chat and identify streamlining opportunities
• Build a vision for internal support platform and own completion of design, development and maintenance
• Help drive improvements to our AI chatbot, ensuring a high-quality and personalized experience for users
• Collaborate with member support and acquisition teams to solve product problems, gather insights and translate them into actionable product solutions
• Front line for questions or issues with acquisition and support platform operations
• Ensure product changes are well communicated, documented and set up for success

What We're Looking For:

• 5+ years experience as a product manager with experience in marketing and/or support workflows and tools
• Strong data analysis skills and ability to make decisions based on quantitative and qualitative research
• Ideally experience launching A/B tests and product experiments
• Excellent collaboration and communication skills to work effectively across teams
• Highly organized, detail-oriented and structured in approach to problem-solving
• Goal oriented - launching a feature isn't the goal, it's driving results
• Enthusiasm about organizing and building out user journey content
• High detail orientation - you love to capture ideas, action items, and make sure things get done whether you do them or you collaborate with others
• Relentlessly considers ways to make things better in ways that truly matter - does not spend time optimizing on little things out on the margins
• Constantly evangelizes what you are working on, why, what it means for different audiences, and how it connects to our mission
• Platform mentality - how do we build products that scale, not services

Preferred Qualifications:

• Hybrid role, based in our LA office in Marina Del Rey
• Expertise in health data, including quality and cost-related measures
• Expertise with multiple enterprise class marketing and/or support platforms

You will enjoy working with us at Wellth.

The benefits of working with us include:

• Flexible working arrangements, supporting strong remote-first practices and tools with the option to work in our excellent gathering space in Marina Del Rey.
• Robust paid time off and generous parental leave program.
• Competitive salary & commission structure.
• Health, dental, vision insurance, and FSA/HSA plans.
• Ability to have a positive impact on people who need it most.
• Support of a highly dedicated team focused on building the future of healthcare.

Wellth is an equal opportunity employer. We value diversity at our company. We do not discriminate on the basis of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.