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Who We Are

Since 1995, Mediacom Communications has become a coast-to-coast presence with operations in 22 states and a team exceeding 4,000 people with the mission of bridging the digital divide between America's major cities and America's smaller regions. The services we offer—faster, more reliable internet service; expanded, free digital and HD TV choices; and superior technology in home security and phone service—are a direct result of our powerful culture of growth and innovation.

Position

Broadband Specialist I

Position Overview

As a Broadband Specialist I (Field Technician), you will be primarily focused on new installations of our cable television and broadband services. You'll drive a company van, go into customer homes, and represent Mediacom every day to our customers. You'll also learn and perform a variety of duties including installation, changes of service, additional outlet installation, disconnection of service, payment collection, and any special requests customers may have regarding installation.

Company Benefits

• Company provided vehicle and gas card
• Paid on the job training and opportunity to promote quickly
• Company provided tools, tablet, and phone
• Health, vision, and dental insurance
• Paid vacation, holidays and flex paid time off
• 401K with generous company match
• Pay increases through self-guided training
• Performance bonus potential
• Employee discounts on Mediacom services, where available; in areas where Mediacom services are not available, a reimbursement of internet/cable services is provided
• Education Enrichment up to $5,000 per year for qualified employees
• Company provided uniforms and boots
• Employee Wellness Program

Position Responsibilities

• Make customer drop installations (exterior and interior) complete from tap to antenna terminals on customer equipment in both single and multiple unit dwellings, including pre-wired units
• Perform new connects, reconnects, requested and non-pay disconnects; add outlets; install and/or remove converters; perform upgrades and downgrades of service
• Analyze picture quality and judge acceptability of picture delivered following installation of cable service
• Work with connectors, fasteners and wire and use hand tools
• Use customary CATV hand and power tools in performance of job duties
• Complete appropriate paperwork functions as prescribed by system management
• Read signal levels through use of field strength meter; add and subtract levels in installation problems; install connectors on different types of drop cable; maintain proper clearances; install tap-off devices
• Climb poles with proper equipment (safety belt, safety strap and climbers), ladders or other structures as needed
• Lift and carry loads up to 100 lbs.
• Properly use, store and maintain a VOM or DMM to check for open/short on line as well as AC and DC voltages
• Read general drop system layouts from blueprints
• Inform customers of FCC Rules and Company policies as they pertain to customers
• Drive company vehicles in performance of job duties; use bucket truck; perform proper vehicle upkeep and maintenance
• Generate additional company revenue through effective sales techniques and by offering information about product options, sales campaigns, and promotions
• Perform other duties such as clean-up and salvage of wrecked materials; provide general assistance to other employees as directed
• Perform installations and changes of service, while adhering to applicable codes, requirements, guidelines, company procedures and safe work practices to provide an outstanding customer experience

Position Requirements

• No experience required
• High school diploma or GED required
• Valid driver's license required; satisfactory driving record
• General level of mechanical and consumer devices knowledge
• Ability to interact and communicate with customers and co-workers
• Ability to work in high or tight spaces
• Ability to work in all weather conditions and at various heights
• Ability to work flexible hours, including evenings, weekends, holidays, and overtime as required

Physical Requirements

• Physical effort represented by frequent handling of heavy objects (approx. 50-100 lbs.) and materials

Get to know us: Mediacom Communications is known by our Mediacom brands, including: Xtream TV, Phone and Internet, Xtream Xpert, Xtream Wifi360Pro, Xtream Hotspots, Mediacom Bolt, Mediacom Digital Home, Mediacom Business and OnMedia. When you join Mediacom, you are joining a powerful team of more than 4,000 individuals working together to serve more than 1.55 million customers in 22 states and connecting them to what matters most.

Our Awards: Mediacom is proud to have received recognitions including: 2024 Best Managed Companies, 2023 Best Managed Companies, 2022 Best Managed Companies, 2021 Best Managed Companies, 2019 Best Company for Women to Work, 2017 Best Company for People of Color and Women to Work, and other awards.

EEO: Mediacom Communications is committed to Equal Employment Opportunity for all employees and applicants. We prohibit discrimination and harassment based on race, color, religion, national origin, sex, gender identity, sexual orientation, pregnancy, military status, marital status, parent status, age, disability, family medical history or genetic information, reprisal for protected EEO activity, or any other protected characteristic as outlined by federal, state, or local laws. These protections extend to all employment policies, practices, and actions.

Disclaimer: The salary range for this position is $15.75 - $17.50 per hour. When making a job offer, several factors are considered, including related work experience, skills and qualifications, education level, and certifications/licenses.

Mediacom endeavors to make mediacomcable.com/careers accessible to all users. For accessibility inquiries, please contact 845-###-####. Inquiries regarding employment application status, resume submittal, open positions, or general inquiries will not receive a response.