Job Details

The branch manager is responsible for improving the member service experience to ensure member loyalty and membership growth. - Responsible for leading, coaching and developing the team to meet/exceed member expectations in a fast-paced, high-demand environment. - Possesses a thorough understanding of exceptional member experience skills, extensive problem resolution skills, financial sales support, and lending knowledge. - Encourages and motivates the team to achieve established performance goals and expectations. - Takes ownership of tasks and expectations set by the Regional Branch Administrators to reduce friction points for staff and members. - Responsible for directing team to maximize productivity and efficiency, including: directing job assignments, monitoring staff performance, coaching, counseling, skill development, assuring compliance with regulatory requirements and organizational mission, values, policies and work rules. - Appraise performance and provide recommendations ...Branch Manager, Manager, Staff, Banking, Business Services, Security