Job Details

SubsplashThe Ultimate Engagement Platform for churches, Christian ministries, non-profits, and businesses around the world, serves 14,000+ clients, creating impactful products, and delighting the millions of real people who use our platform every day. Subsplash is one of the fastest growing companies in the U.S. and has won awards for best mobile experience, among other honors. Our team of 290+ mission-driven people are committed to humility, innovation, and excellence, and we aim to equip churches to make a lasting impact.

About the Role

As an Account Manager - Client Success Team, you will report to the Manager of the Client Success Team. The CSM's primary goals are to delight clients, increase retention, and increase recurring revenue through the adoption of Subsplash services by strategically consulting, strengthening relationships, staying informed and educating clients on industry knowledge, and helping clients maximize their investment in Subsplash through fuller utilization of our platform. If you like collaborating with awesome people, making their day better, and quoting episodes of The Office, this role is probably the right fit for you!

Your Priorities

• Build relationships with targeted clients via phone and email communication
• Inform clients of exciting new products and features and value of Subsplash platform
• Develop innovative solutions catered to client needs
• Help clients succeed in their utilization and implementation of Subsplash products
• Stay educated and be able to educate clients on industry information

Qualifications

• Sales, Client Success, or Account Manager background (1-2 years of experience)
• Experience with small-tier clients
• Demonstrates drive for humility, innovation, and excellence
• Motivation for sales and commitment to team mission
• Strong oral and written communication skills
• Proficient at prospecting and online profiling
• Passionate about influencing, negotiation, and closing
• Knowledgeable and enthusiastic about technology industry
• Exhibit technical savviness. Experience with SaaS platform, apps, analytics, data, or databases preferred
• Customer Relationship Management (CRM) experience (Salesforce preferred)
• Willingness to travel occasionally
• Knowledge and/or experience working in the faith sector is highly preferred
• Knowledge of church staff roles and dynamics is a plus

Compensation

The base salary for this role is between $50-55k/yr, with an average first year on-target-earnings (OTE) ranging from $68,000 - 82,000/yr.

Location

Subsplash currently has operations in 27 states across the US. This role is 100% remote only if you reside in one of the following states: AL, AR, AZ, CO, FL, GA, ID, IA, IN, KS, KY, MO, MI, MN, NC, NM, OK, OH, OR, SC, SD, TN, TX, UT, VA, WA, WY. If you do not reside in one of these states, we are unable to consider your application.

Benefits

• Generous Paid Time Off (15 days first year, 20 days starting on year 1 anniversary)
• Medical, Dental, Vision Coverage
• Short and long term disability and life insurance
• Competitive Compensation, 401k Matching
• Professional Development, Top of the Line Equipment
• Referral Program, Parental Leave, Family-Friendly Culture
• Opportunity to work with thought leaders in emerging tech

This position is classified as Full-time/Non-Exempt and eligible for overtime pay. Primary position hours are 7:30 am to 4:30 pm Mon-Fri.

Note

Employment with Subsplash is contingent upon satisfactory proof of the right to work in the U.S., and completion of a basic background check. Employment is at-will. Subsplash is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, age, disability or national origin, or genetic information in hiring, retention, promotion, or compensation.