Job Details

TQUKE0640_4473 - Service Desk Specialist - Thai

Experience: 5-8 Years

Requirements:

• Candidate must have knowledge of Thai (Primary) and English languages, with 5+ years of experience, good communication skills in both languages, and technical skills on Windows desktop platforms.
• Strong technical background with excellent communication skills.

Responsibilities:

• Respond to client support requests and contact users to identify issues.
• Resolve user issues related to desktop software, patches, security updates, and tools.
• Escalate software and application issues to relevant teams.
• Troubleshoot hardware and software issues on desktops/laptops remotely.
• Support OS, Office, basic system applications, and Anti-Virus clients.
• Apply knowledge of ITIL processes and MIM.
• Perform hardware repairs, software modifications, and minor repairs.
• Understand VPN configuration and mobile device security protocols.
• Handle support via calls, chat, email; assist with software, connectivity, password resets, Outlook, printing issues.
• Manage user accounts, groups, and permissions in Active Directory.
• Provide on-site support for hardware, installations, and cabling.

Additional Skills: Knowledge of AD, O365, MS-Office, software/hardware installation, and basic network support.

Note: This job posting is active and not expired.