Job Details

The Carlton House, Lubbock, TX - Part Time

Overview

JOB PURPOSE:

Our student housing community in Lubbock, Texas is hiring for a Part-Time Leasing Consultant!

Each Leasing Consultant has primary marketing responsibility as it pertains to interfacing with prospective residents at the community, handling day-to-day issues with current residents, and coordinating the renewals of existing leases. In this position, Leasing Consultants are the communitys most important personnel as they can determine how well a community does in a very competitive marketplace. Specific training for Leasing Consultants centers on Fair Housing, closing techniques, and overcoming objections.

Responsibilities

• Provide excellent service to all residents, prospects, and visitors to the community.
• Effectively lease apartments in accordance with occupancy goals.
• Follow Fair Housing Standards in all dealings with prospects and residents.
• Conduct outside marketing under the direction of the Assistant Manager and the Community Manager.
• Conduct the application review for each lease including credit and income verifications and background checks.
• Complete lease paperwork and files for each resident to include the lease, all addendums and other proper documentation and signatures.
• Ensure the condition of leased apartments prior to move-in, including a final inspection.
• Follow up with residents throughout their lease terms, promote the annual renewal campaign for the community, manage lease renewals and complete lease documents.
• Complete all tasks necessary to successfully operate the leasing office.
• Daily opening and closing procedures: perform a daily marketing inspection, including the check of the model, the condition of the leasing path, and amenities areas; pick up trash while carrying a trash bag and sparkle kit.
• Answer all phone calls, emails, and voicemails that come in throughout the day.
• Signage inspection: inspect bootlegs, banners, balloons, and brochures.
• Leasing office/clubroom appearance: vacuum and clean clubroom as needed, if not performed by housekeeper.
• Leasing: greet prospects and show apartments and coordinate the leasing process. Review applications from applicants and provide information to the Assistant Community Manager for verification.
• Leads: maintain guest cards and maintain leasing notebook. Follow up on all traffic with a Thank You email the same day as their visit and a phone call within 24 hours. Review all leads on a weekly basis and ensure that they are complete with notes on follow-up communication.
• Applications: enter prospect information into Entrata as directed by the Assistant Community Manager. Follow up with applicant to retrieve any incomplete information.
• Lease files: once a lease file is complete and all signatures have been provided, ensure that a completed lease file is forwarded to the Assistant Community Manager for review and approval. Once approved, send a copy to the resident and file lease properly.
• Work orders: in conjunction with Maintenance Team, enter work orders into Entrata. Provide a follow-up call if work cannot be completed within 24 hours. File work orders. Notify Community Manager of problems.
• Renewals: complete renewal effort tasks as necessary.
• Monthly/On-Going: leads archive inactive leads. Ensure leads and applicants in Entrata are up to date.
• Outside marketing: conduct outside marketing under the direction of the Assistant Manager and Community Manager.
• Audit: complete audits of lease files and Entrata data as instructed by the Assistant Manager and Community Manager.
• Market knowledge: stay up to date with competitor rental rates, features, and specials to effectively overcome objections while marketing apartments to prospective residents.
• Turn: roommate matching processes and communication; move-in communication with Assistant Manager and Maintenance Supervisor regarding resident requests or issues during the Turn process; coordinate Move-In process with new residents and obtain utility hook-up verification; forward water submetering hook-up sheet to the Assistant Community Manager for processing (if property submeters); confirm resident contact information & demographics in Entrata.

Qualifications

• Professional and enthusiastic demeanor resulting from sales, leasing, marketing, and customer service experience.
• Able to demonstrate a positive attitude and to enthusiastically and effectively communicate the benefits of the apartment community to prospective students, their parents, and University personnel.
• Excellent customer service, sales, and negotiation skills.
• Good communication and listening skills.
• Able to speak effectively before groups of customers or employees of the organization.
• Able to read and understand lease documents.
• Able to be an effective team player and interact well with others.
• Organized and detail oriented.
• Patient, even-tempered and works well under pressure.
• Able to read and interpret documents such as safety rules, legal correspondence, and procedure manuals.
• Able to write routine reports and correspondence.
• Able to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Able to compute rate, ratio, percentage, discounts, and pro-rations.
• Able to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Able to maintain confidentiality.
• Able to follow directions from a supervisor.
• Able to understand and follow posted work rules and procedures.
• Able to accept constructive criticism.

Education and Experience Requirements

• Bachelors Degree preferred; or High School diploma or General Educational Development (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Other and/or Preferred Education/Experience

• Knowledgeable in Microsoft Word and Excel.
• Knowledge in Entrata preferred.

Certificates, Licenses, Registrations

• None

Job Performance and Success Factor Requirements

• Cooperation, Influence, Teamwork & Business Relationships 25%
• Internal/External Relationships 20%
• Decision Making/Initiative 25%
• Analytical & Problem Solving 16.67%
• Practical Judgment 16.67%
• Job Knowledge and/or Job Specific Skills 25%
• Work Quantity 16.67%
• Creativity & Productivity 16.67%
• Professional/Technical/Communication Skills 25%
• Ethics & Values 14.29%
• Integrity 14.29%
• Reliability & Punctuality 14.29%
• Approachability & Composure 14.29%

Working Environment and Physical Demands

• Check (?) one or more of the following that best describes the environment and types of exposures of the job:
• Office environment
• Outdoors environment
• Mechanical facility
• Changing weather conditions
• Toxic or caustic chemicals
• Odors or fumes
• Electrical current
• Loud machine/Equipment noise
• Walking
• Standing
• Climb or balance
• Lifting over 10 lbs.
• Reach with hands & arms
• Stoop, kneel, crouch or crawl
• Talk or hear
• Travel Outside the area

Supervisory Responsibility

Does this job have supervisory responsibilities? No