Job Details

Overview

Airport General Manager (Ground Operations) at GAT Airline Ground Support. The company seeks an experienced General Manager to lead ground operations, drive safety, and deliver fast, high-quality service across a 24-hour operation. The role requires strong leadership, financial acumen, and a focus on continuous improvement.

Job Duties

• Conduct monthly safety meetings for all employees (without exception).
• Manage all operation activities and multiple carrier contracts.
• Conduct flight audits, station audits, and "at risk" behavior audits.
• Participate in monthly company safety conference calls.
• Communicate safety policies and GAT's core values to all levels; determine manpower requirements with customers for group movements, peak travel periods, out-of-scope events, and flight schedule changes.
• Oversee recruiting and placement to meet staffing requirements; follow customer instructions regarding standards and practices.
• Ensure compliance with regulatory agencies including FAA, OSHA, EPA, US Department of Labor, and EEOC.
• Investigate, report, and implement corrective action for incidents of aircraft damage or employee injury; coach and counsel as needed.
• Oversee disciplinary actions to ensure proper documentation and consistent application of policies.
• Coordinate purchases for operational needs and ensure adequate supplies meet customer standards.
• Review payroll and daily hours to keep salaries within budget; monitor cost impacts of operational irregularities and document out-of-scope approvals.
• Conduct weekly Lead/Supervisor meetings, daily equipment updates with GSE mechanics, and team/customer briefings.
• Ensure compliance with uniform and appearance guidelines; inspect facilities including storage and break areas.
• Review daily/weekly/monthly reports (shift reports, disciplinary actions, incident reports, safety meeting minutes, payroll notices, employee evaluations, work orders, etc.).
• Investigate service failures including chargeable delays and baggage/cargo mishandling.
• Administer station operational plans (deicing, FOD, safety, winter operations, baggage plans).
• Complete personnel evaluations for supervisors, administrative staff, and GSE mechanics; liaise with customer service, airport authorities, USPS, and our customer.
• Respond to and/or investigate concerns reported by customer supervisory personnel.
• Attend local airport tenant, security, and safety meetings; conduct routine visits to authorities to discuss issues.
• Other duties as assigned.

Qualifications

• Bachelor's degree or an appropriate combination of education and experience.
• 5+ years in the airline industry.
• 5+ years of experience managing and leading people with financial responsibility.
• Executive presence and ability to operate in a large corporate environment.
• Experience with large-scale project management and multi-customer markets.
• Strong strategic skills and business acumen; ability to motivate teams to deliver high-quality standards.
• Ability to establish and maintain positive professional relationships with all stakeholders.
• Strong analytical skills; self-directed, highly motivated, and proactive leadership.
• Strong written and verbal communication skills.
• Willing to rotate schedule to be visible to clients and team members as needed.