Job Details

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JOB FUNCTION / SUMMARY:

Minimizes financial losses to the bank and its customers by identifying potential fraud through review of reports produced by multiple software systems. Conducts in-depth investigations on suspect transactions and customers referred by multiple sources. Takes immediate appropriate actions to mitigate risk by placing holds and alerts and interacting with relationship officers. Works in cooperation with all business units to successfully resolve matters. Files Suspicious Activity Reports and performs 90-Day Supplemental SAR Reviews.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Conducts in-depth investigations on cases referred by multiple sources including Level 1 referrals, internal referrals from other departments, and referrals from the Bank's SAR Memo Referral process.
• Exercises independent judgment while examining, identifying, and documenting fraudulent or suspicious account activity behaviors. Utilizes Bank software systems, internet, social media, etc. as needed for performing in-depth investigations.
• Documents kiting and fraud activity on Excel spreadsheets.
• Takes immediate and on-going protective action to mitigate losses. Returns checks, places cautions and Reg. CC holds on accounts, places Hold All Funds, and takes other measures as needed.
• Issues account closure recommendations and orders to account officers; oversees closure of accounts, payment of items, and status changes to accounts; performs maintenance, fee waivers, and notations on RM screens.
• Completes bank official forms to close bank cards, cease ACH activity, and close online banking and mobile banking access, and other precautionary actions.
• Documents Investigative Summaries on Word Documents. Converts Investigative Summary documents to SAR Narratives for SAR filing.
• Files Suspicious Activity Reports (SAR) and performs 90-day supplemental SAR reviews.
• Maintains production and tracking reports through Excel spreadsheet entries.
• Maintains case files as required for compliance.
• Communicates findings to relationship officers. Provides support to branch and department personnel in regard to identifying fraud and taking action to prevent losses.
• Communicates with senior bank officials, notifies and discusses account officer overrides on closure orders.
• Completes internal referral forms to BSA/AML departments and Corporate Investigations.
• Assists with projects and systems testing to ensure functionality with system upgrades and implementation of new systems, software, and reports.
• Assists with quality review of Level 2 investigative summaries, SAR narratives, and case files.
• Maintains and adheres to Bank recordkeeping standards.
• Adheres to compliance regulations related to bank fraud and loss prevention, including but not limited to Bank Secrecy Act, Reg. CC and other applicable banking laws.
• Performs all other duties and special projects as assigned.
• Assists with training new staff.
• Advises Fraud Manager of various issues.

SUPERVISORY RESPONSIBILITIES:

None

MINIMUM REQUIRED EDUCATION, EXPERIENCE & KNOWLEDGE:

• Bachelors or Associate's degree desired, or equivalent work experience
• 3 years prior experience in fraud analysis or BSA transaction monitoring experience or equivalent combination of education and experience. Some branch banking experience preferred
• Experience with Regulation CC and placing holds
• Experience with fraud and kite schemes
• Experience with composing Word Documents and building Excel spreadsheets
• Experience with problem solving and logical analysis of complex issues, assistance and communication with senior officials
• Advanced knowledge of Microsoft Office Word and Excel
• Knowledge of Bank Secrecy Act regulations, Reg. CC, banking operations, checks, deposits, wire, and ACH transactions
• Advanced knowledge of fraud and kite schemes
• Advanced ability to communicate effectively orally and in writing using the English language
• Ability to read and interpret documents

ESSENTIAL MENTAL & PHYSICAL REQUIREMENTS:

• Ability to work under stress and meet deadlines
• Ability to operate a keyboard if required to perform the essential job functions
• Ability to read and interpret a document if required to perform the essential job functions
• Ability to travel if required to perform the essential job functions
• Ability to lift/move/carry approximately 10 pounds if required to perform the essential job functions. If the employee is unable to lift/move/carry this weight and can be accommodated without causing the department/division an "undue hardship" then the employee must be accommodated; hence omitting lifting/moving/carrying as a physical requirement.

Equal Opportunity/Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religious beliefs, national origin, ancestry, citizenship, sex, gender, sexual orientation, gender identity, marital status, age, physical or mental disability or history of disability, genetic information, status as a protected veteran, disabled veteran, or other protected characteristics as required by federal, state and local laws.