Job Details

Join a dedicated healthcare team committed to supporting patients with compassionate, reliable service and seamless assistance across multiple channels. As a customer service representative, you will be responsible for providing exceptional customer service to patients. You will primarily handle inbound calls (outbound calling is occasional) and assist with refilling medications, checking on referrals, sending messages to their doctors, and confirming appointments.

Qualifications

• 1 year of customer service or customer support experience
• 1 year of previous call center or office background experience required
• Previous remote work from home experience a plus
• Quick learner and able to work independently
• Strong phone and verbal communication skills along with active listening
• Excellent attention to detail
• Must be 18 years of age
• A background check applicable with state and federal laws will be required

Responsibilities

• Manage large amounts of inbound calls in a timely manner
• Assist customers with refilling their medication, checking on referrals, sending messages to their doctors and/or confirming their appointment
• Submit the form documenting the call
• Multitask using several screens and programs during patient/customer interactions
• Type and talk at the same time to document the call
• Access company and client resources provided to accurately handle the call
• Skillfully switch from one task to another without loss of efficiency or composure
• Be empathetic to the patient and their needs
• Be available at your desk, maintaining punctuality and attendance at all scheduled times
• Remain positive and professional in all customer interactions
• Flexibility to cross?train as requested

Pay & Benefits

• Starting pay - $14/hour, plus shift differential (extra $1/hr nights & wkds)
• Work hours - Set shift 11:00am-7:30pm (CST); Work days - Mon-Fri
• Paid training - typically 2 weeks from 10:00am-6:30pm (CST)
• Status - Full Time / 40 hours per week

Equipment Provided

• Equipment will be shipped to you for full?time employees
• Must have verified internet service (secure, reliable and dedicated high speed required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection)

The above statements are intended to describe the general nature and level of work and are not intended to be an exhaustive list of all responsibilities, duties, and skills required of the job.