Job Details

Company Description

Boyd Gaming Corporation is a leader in the casino entertainment industry in the United States. Our commitment to innovation and excellence positions us to maximize value for our shareholders, team members, and communities.

Job Description

As a Hotel Front Desk Associate, you will be the first point of contact for our guests, ensuring a seamless check-in and check-out experience. You will provide essential information about hotel amenities, special events, and local attractions while delivering exceptional customer service. Your responsibilities will include:

• Engaging with guests to sell rooms and enhance their experience through outstanding customer service.
• Resolving guest complaints and inquiries with professionalism and a positive attitude.
• Completing registration forms and entering information into the computer system accurately.
• Issuing room keys and assisting guests with their check-in and check-out.
• Calculating and processing hotel bills, including accepting payments via cash and credit.
• Maintaining effective communication with Executive Hosts regarding guest stays.
• Running necessary reports and balancing transactions at the end of your shift.
• Performing manual operations in the event of computer system outages.
• Executing additional tasks as directed by management.
  
  

Qualifications

We are looking for candidates who possess the following qualifications:

• High school diploma or equivalent with a minimum of 6 months experience in a front desk role.
• Familiarity with basic office equipment and proficiency in typing (minimum 45 WPM); experience with 10-key is a plus.
• Strong communication skills in English to interact effectively with guests and team members.
• Basic knowledge of hotel key systems and front desk operations.
• Ability to work flexible shifts and stand for extended periods.
• Detail-oriented with strong multitasking skills.
• Competency in basic math for auditing accounts and handling money safely.
• Experience with electronic payment systems.
• Familiarity with LMS, CMS, and Hot Sauce/Espresso computer systems.
• Willingness and ability to obtain necessary certifications and licenses as required by local gaming regulations.
  
  

Additional Information

Your application will be handled in compliance with EEO guidelines. Boyd Gaming is an Equal Opportunity Employer and strives to create a diverse workplace free from discrimination based on race, color, gender, age, national origin, religion, sexual orientation, gender identity, veteran status, disability, or any other protected status.