Job Details

Job Title: Front Desk Agent

Location: Hampton Inn Biloxi/Ocean Springs, MS

Department: Front Office

Reports To: Front Office Manager / General Manager

FLSA Status: Non-Exempt

Job Summary:

The Front Desk Agent is the first point of contact for guests and plays a key role in delivering outstanding service at the Hampton Inn Biloxi/Ocean Springs. This position is responsible for ensuring a smooth check-in/check-out process, handling guest requests efficiently, and creating a welcoming environment for every guest.

Key Responsibilities:

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  Greet guests with a warm, genuine smile and assist them throughout their stay

  
  


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  Perform check-in/check-out procedures accurately and efficiently

  
  


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  Answer phone calls, make reservations, and manage room availability using the property management system (OnQ experience is a plus)

  
  


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  Resolve guest concerns and complaints in a courteous and professional manner

  
  


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  Process payments and maintain accurate records of transactions

  
  


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  Coordinate with housekeeping and maintenance departments to ensure room readiness and guest satisfaction

  
  


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  Provide information about hotel amenities, local attractions, dining options, and directions

  
  


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  Maintain a clean and organized front desk and lobby area

  
  


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  Follow all Hilton brand standards and property policies, including safety and security procedures

  
  

Qualifications:

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  High school diploma or equivalent required; hospitality or customer service experience preferred

  
  


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  Strong communication and interpersonal skills

  
  


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  Ability to remain calm and professional in a fast-paced environment

  
  


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  Proficient in basic computer skills; experience with hotel PMS systems (especially Hilton OnQ) is a plus

  
  


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  Must be available to work flexible shifts including nights, weekends, and holidays

  
  


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  Dependable, punctual, and team-oriented

  
  

Physical Requirements:

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  Must be able to stand for long periods of time

  
  


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  Frequent walking, bending, and reaching

  
  


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  Ability to lift up to 25 lbs as needed

  
  

What We Offer:

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  Competitive pay

  
  


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  Hilton Team Member Travel Program

  
  


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  Opportunities for advancement within the company

  
  


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  Supportive and friendly team environment

  
  


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  Employee recognition programs