Job Details

The Customer Service Consultant (CSC) plays a vital role in delivering exceptional service to customers seeking assistance, information, or guidance. This position involves effective research related to myBlue, pharmacy, enrollment, billing, benefits, and claims inquiries, with a focus on achieving first call resolution for each customer.

As a CSC, you will connect with each customer interaction, addressing their initial concerns and providing personalized information tailored to their unique healthcare needs.

Key Requirements:

• Bachelor's degree with a minimum GPA of 3.0.
• Proficient computer skills and successful completion of all call center training levels.
• Strong active listening skills to fully understand members' issues.
• Excellent communication abilities to maintain a professional company image at all times.

Blue Cross & Blue Shield of Mississippi is an Equal Opportunity Employer. We welcome all qualified applicants, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Our comprehensive benefits package, valued at approximately one-third of your salary, is among the best in the healthcare field. We seek dedicated employees who can leverage their experience and expertise to serve our customers effectively.