Job Details

Under the direction of the Player Services Supervisor, the incumbent is responsible for reconciling hotel paperwork, posting to guest accounts, closing the day, greeting all guests in a pleasant, courteous and enthusiastic manner while registering guest information and settling guest accounts for the Hotel. • Exhibit conduct in accordance with all Gaming Commission Regulations, Federal and State laws and regulations, and SSC and departmental policies and procedures; • Consistently deliver positive, courteous and professional guest service in all interactions with guests, visitors, vendors and fellow employees; • Register arriving guests by completing appropriate paperwork and obtaining proper payment information; • Settle account balances of departing guests by accepting payment and handling cash drawer. Investigates and resolves general billing discrepancies; • Respond to guest inquiries concerning entertainment or attractions and provides guests with general information to ensure a pleasant stay in the hotel; • Print and processes routine reports and may assist in the training of new departmental employees; • Run proper reports and ensures the accuracy of all room rates, guest accounts, and transactions are complete and balanced; • Correct errors, adjustments, postings to ensure that all hotel revenue balances. • Balancing out each cashiers paperwork to ensure that all cashier accounts balance with the house account; • Ensure that all manual postings are posted to the correct revenue centers for balancing. • Post Room charges with applicable taxes and Roll date to the next casino date; • Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations; • Ensure prompt and discrete notification to management of any observation of illegal acts and/or internal ethics violations; • Perform other duties as assigned.

Equal Opportunity Employer

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