Job Details

Job Requisition:
JR101178 Weekend Visitor Services Ambassador (Part-Time)-3 (Open Date: 12/08/2025)

Job Posting Title:
Weekend Visitor Services Ambassador (Part-Time)-3

Department:
CC00008 WM001 | PRES | Museum Administration

Job Family:
Staff - Administrative & Office Support

Worker Sub Type:
Wage-Continuing (non-benefited)

Job Requisition Primary Location:
William & Mary

Primary Job Posting Location:
William & Mary

Job Description Summary:
Muscarelle Museum is seeking friendly, reliable, and customer service-oriented individuals to join our team as Visitor Services Ambassadors. As the first point of contact for visitors, Ambassadors are essential to ensuring a welcoming, professional, and positive museum experience for the general public, students, faculty, and staff.

This is a public-facing, part-time position that includes regular weekend hours, occasional evenings, and support for special events.

Job Description:

Required Qualifications:

• High school graduate or equivalent.
• Strong interpersonal and communication skills.
• Punctual, organized, and dependable.
• Comfortable using computers and basic technology.

Preferred Qualifications:

• Interest in the arts.
• Experience in a higher education environment.
• Experience in a customer-service related environment.

Job Duties:

• Serve as the primary point of contact for Museum management during weekend and some evening hours.
• Greet all visitors in a warm, courteous, and professional manner.
• Act as a liaison between Museum guests and staff, facilitating clear and respectful communication.
• Assist Museum staff in upholding and communicating Museum policies and visitor guidelines.
• Support frontline operations, including admissions for ticketed exhibitions and special events.
• Assist with special assignments, small projects, and event preparation as needed. Monitor galleries occasionally to ensure the safety of artworks and adherence to Museum rules.

Work Schedule:

• Friday & Saturday: 10:00 AM - 5:00 PM
• Sunday: 12:00 PM - 5:00 PM
• Occasional evening and special event shifts as needed.

Conditions of Employment:

• All hourly employees are subject to the limitations of the Virginia Manpower Control Program and total hours worked may not exceed, on average, 29 hours per week, over the course of a twelve month period beginning May 1 each year.
• This is a non-exempt position, eligible to receive overtime in accordance with the Fair Labor Standards Act. This position may be subject to overtime during high peak times, etc. as directed and approved by the supervisor.

Additional Job Description:

Job Profile:
JP0298 - Administrative & Office Specialist II - Nonexempt - Hourly - H02

Qualifications:
High School

Pay Rate Type:
Hourly

Compensation Grade:
H02

Recruiting Start Date:
2025-12-08

Review Date:

Position Restrictions:

EEO is the Law. Applicants can learn more about William & Mary's status as an equal opportunity employer by viewing the "Know Your Rights" poster published by the U.S. Equal Employment Opportunity Commission. https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal

Background Check: William & Mary is committed to providing a safe campus community. W&M conducts background investigations for applicants being considered for employment. Background investigations include reference checks, a criminal history record check, and when appropriate, a financial (credit) report or driving history check.

Remote Work Disclaimer: Remote work eligibility is not guaranteed and is subject to approval. Employee eligibility depends on the likelihood of the employee succeeding in a remote work arrangement and the supervisor's ability to manage remote workers. Departments and/or Human Resources may amend, alter, change, delete, or modify eligibility.