Job Details

Ready for an exciting remote career opportunity? We're hiring a Hotel Reservations Agent to join our vibrant team.

As a Hotel Reservations Agent, you'll be the primary point of contact for potential guests, ensuring a seamless booking experience and providing top-notch customer service. Reporting to the Reservations Manager and Reservations Supervisor, you'll engage with guests over the phone and via email, making each interaction a delightful experience.

You're not just taking reservations; you're the friendly voice that guests rely on for their travel plans, offering personalized service and maintaining accurate records. Your role is pivotal in creating a welcoming first impression and ensuring guest satisfaction.

You'll also utilize your organizational skills to manage booking systems and your sales prowess to maximize room occupancy. If you enjoy blending customer service with a touch of hospitality charm, this job is ideal for you!

At Witham Family Hotels, we are committed to creating unforgettable experiences for our guests while fostering a family-like environment for our team. Proudly recognized as one of the Best Places to Work in Maine since 2022 and an Inclusive Workplace, we uphold our core values of kindness, respect, inclusion, empowerment, excellence, integrity, and family. As part of our team, you'll help bring these values to life every day, ensuring that both our team and guests experience the best of what we have to offer.

We are an equal opportunity employer, and we believe that our strength lies in our differences.

Are you excited by this opportunity but hesitate to take the plunge? Supporting you will be an all-star team, providing guidance and mentorship in your role.

You will be working your magic on a full-time year-round basis, remotely from your home office. Please note, candidates must live within a 50 mile radius of Bar Harbor Inn and Spa in Bar Harbor, Maine. Your schedule will be 32-40 hours per week mostly 12 p.m. - 8 p.m. shifts, with Fridays, Saturdays, and Sundays being required. The starting wage is $18 per hour.

What you may not know is that we also have amazing benefits and perks:

• Start earning PTO (Paid Time Off), up to 136 hours in your first year (prorated based on hire date). The more years you spend with us, the more PTO you earn!
• Health Insurance - multiple Aetna Health plans, we pay 80% of the cost, including if you select the family option!
• Dental Insurance - Our dental plan is amazing. It is a gem. You get up to 4 cleanings a year and so much more. We pay 80% of the cost.
• 401(k) plan - up to 4% match.
• End of Season Bonus.
• Heating savings program in partnership with Irving - save on heating oil and propane.
• Core Values Program - earn points for branded swag!
• Life insurance and Accident, Death & Dismemberment policies - we cover the first $10,000, with additional voluntary coverage available.
• Short-term disability at no cost.
• Referral Bonus - up to $1,000 per new full-time employee you refer.
• Discounts on hotel stays (our portfolio, and at selected New England Inns & Resorts collection hotels), dining, and spa services.
• Employee Recognition Programs.
• Employee Assistance Program (EAP) - Experienced counseling, free & anonymous.
• Employee Relief Fund - Financial support for unexpected situations. Mostly funded by our awesome teammates!
• Annual Flu Shot Clinic.
• Witham Family Hotels Gala - an annual event that recognizes YOU!
• Be part of a company that gives back - The Witham Family Hotels Charitable Fund just donated the millionth dollar to a local organization.

Here are some more details:

Essential Duties

• Manage phone calls, emails, and clerical tasks with finesse.
• Assist guests with booking inquiries and reservations.
• Maintain accurate and up-to-date records in the booking system.
• Provide information on room rates, availability, and hotel facilities.
• Ensure a smooth check-in and check-out process by coordinating with the front desk.
• Offer exceptional customer service and resolve guest concerns promptly.
• Utilize Microsoft Office Suite for documentation and communication.
• Perform special projects and other related duties as assigned.

Skills Required

• Embrace our team-oriented spirit.
• Harness excellent communication and interpersonal skills with the ability to manage sensitive and confidential situations with tact, professionalism, and diplomacy.
• Ability to multi-task.
• Excellent organizational skills and attention to detail.
• Ability to work in a fast-paced environment.
• Proficient with Microsoft Office Suite.
• Communicate efficiently and respectfully to others at all times.

Education and Experience

• Prior customer service experience preferred. We will train the right candidate.

Performance Measurement

• 90 Day performance review, annual performance review, attendance, productivity, feedback from others, etc.

Join our team today and start making a difference!