Job Details

Client Services Manager

Position: Client Services Manager

Status: Exempt

Salary Range: $60,000

Location: Biloxi

Immediate Supervisor: Chief Clinical Officer

Hours: Full-Time 40-hour work week Monday -- Friday, 8:00 am -- 5:00 pm, with the exception of one day of the week being 10:00 am -- 7:00 pm. Some evening and weekend work may be required.

Summary: Oversees daily operations and staff of the Biloxi domestic violence emergency shelter. Ensures high-quality client services, compliance with facility and grant requirements, and a trauma-informed, healing-centered environment. Provides individual and group counseling to residential and nonresidential survivors of domestic violence.

Position Requirements:

• Minimum requirement of a Master's degree in social work, counseling, or related discipline from an accredited program and possess license to practice in Mississippi.
• Minimum of two (2) years of related credentialed experience and ONE (1) year of supervisory experience.
• Must have strong understanding of trauma-informed care, crisis intervention, and treatment planning with survivors of interpersonal violence.
• Must have excellent communication, documentation, and organizational skills.
• Must be able to work effectively with diverse groups of clients, staff and individuals in the community.
• Ability to handle multiple projects simultaneously; work both independently and in a team environment and effectively lead, inspire, mentor and develop a goal-oriented culture.
• Ability to work within agency mission, philosophy and policies/procedures.
• Must have a reliable vehicle and meet agency driving policy requirements, including a valid driver license and proof of required automobile insurance.
• Travel required

Essential Duties Include But Are Not Limited To:

• Clinical:
• Ensure timely and appropriate admission of eligible clients to shelter
• Provide individual and group counseling, advocacy, and case management services to residential and nonresidential clients
• Complete or oversee clinical intake assessments within 24 hours of shelter admission
• Provide client transportation and court accompaniment as needed
• Serve as liaison with community agencies and referral sources to better serve clients
• Provide presentations and conduct public relations activities as requested
• Attend and actively participate in weekly multidisciplinary staffings including shelter case staffing and clinical supervision meeting.
• Participate in on-call clinical back-up rotation per agency schedule
• Respond to and resolve client grievances in a timely and professional manner
• Supervisory and Program Management Duties:
• Supervise program staff including Counselor, Case Manager, Senior Residential Advisor, Bilingual Client Advocates, Peer Support Specialist, Cook and student interns.
• Conduct interviews, make hiring recommendations, and evaluate employee performance
• Provide in-house training programs/events for staff, board members, volunteers and students
• Facilitate monthly team meeting with program staff to ensure alignment with program goals
• Attend monthly supervisor team meetings and quarterly Program Managers meetings
• Ensure staff maintain accurate documentation and attend required meetings
• Conduct periodic quality assurance reviews of client files
• Ensure staff compliance with agency policies, grant requirements, and funding goals.
• Ensure the implementation of program goals and objectives as specified by funding grants. Report problems, concerns and successes to supervisor
• Completed required statistical reports for shelter programs.
• Ensure 24/7 staff coverage of the shelter facility is provided