Job Details

divh2Overview/h2pScope of Responsibilities: Acquires skillset and knowledge of PBM and mail order resources, within their respective platforms, to effectively answer and document member related inquiries, complete eligibility updates and service member and client request in an accurate and efficient manner./ppJob Summary: Entry level position. Works under direct supervision following standard procedures and best practices to accomplish assigned tasks, undergoing job training, assisting staff members to complete daily duties and works toward answering incoming and making outbound calls independently. Provide support as needed to peers, leaders and other ProAct administrative resources./ph2Responsibilities/h2pJob Duties:/pulliHelp Desk phone coverage for incoming calls, outbound calls and directing incoming calls to appropriate staff members./liliUnderstand, master and gain efficiency in systems leveraged by the Help Desk./liliProvide Help Desk resolution of customer service issues to insure complete client satisfaction./liliProvide Help Desk resolution of Pharmacy Network problems to insure complete client satisfaction./liliAssist with and adopt readiness for the startup of new clients including new group enrollments, changes, and deletions./liliAssist with on-site client orientation, health fairs and business conferences as needed./liliAssist with on-site resolution of customer service issues to clients as needed./liliPerforms office duties as needed (includes copying, collating, mailings, filing, credit cards)/liliResponsible for completing all mandatory and regulatory training programs/liliPerform other duties as assigned/li/ulh2Qualifications/h2pAttendance Requirements:/pulliMust be available, and on time for scheduled work shifts./li/ulpEducational Requirements:/pulliPreferred: High School Diploma or GED, or equivalent experience/li/ulpExperience:/pulliPreferred: 0-2 years experience as Rx Technician or Customer Service Representative in a health care related service./li/ulpSpecial Conditions of Employment:/pulliDrug test/liliInitial and continuous exclusion and sanction/disciplinary monitoring/liliAny and all additional eligibility requirements based on the specific position/li/ulpRequired Training:/pulliHIPAA Privacy Course/liliHIPAA Security Course/li/ulpJob Skill Requirements:/pulliExceptional phone and listening skills./liliExceptional written and verbal communication skills/liliPreferred PC skills including Microsoft Office/li/ulh2Compensation/h2p$15.00-15.58 per hour./ppThe final offer will be determined after careful consideration of multiple factors such as relevant skills, years of experience, and education./ppKPH Healthcare Services, Inc. is a multistate organization and abides by all local, state, and federal regulations as it pertains to minimum wage requirements./p/div