Job Details

Job Description

General Manager of Terminal Services-Redwood City, CAJob Summary
The General Manager of Terminal Services is responsible for overseeing terminal operations and maintaining strong customer relationships by understanding customer needs, contract terms, and operational requirements. This role leads a union workforce performing stevedoring and terminal cargo activities, with a primary focus on Safety, Customer Service, Production, and Labor Relations.

This position supports a 24/7 terminal operation, including rotating shifts, nights, weekends, and holidays.
Key Responsibilities

• Direct and evaluate the performance of clerks, chief clerks, foremen, and all assigned personnel
  
• Develop, implement, and enforce safety policies and procedures
  
• Actively monitor and manage operational safety to ensure a safe work environment
  
• Identify training and development needs for staff
  
• Plan and assign workforce needs for each shift
  
• Implement daily operational changes to improve efficiency and quality
  
• Reassign labor based on operational requirements
  
• Manage inventory control and ordering processes
  
• Select, manage, and evaluate labor and supervisory staff
  
• Ensure work directives are properly documented and communicated
  
• Engage in the interactive process regarding reasonable accommodations
  
• Participate in interviews and make hiring recommendations
  
• Administer and comply with collective bargaining agreements (CBA)
  
• Maintain positive labor relations with union officials and employees
  
• Issue disciplinary actions, warnings, and employer complaints as necessary
  
• Manage workers' compensation procedures
  
• Provide daily updates to senior leadership regarding safety, customer service, production, and labor relations
  
• Ensure accurate and timely payroll processing
  
• Perform additional duties and special projects as assigned

• Bachelor's degree in Marine Transportation, Logistics Management, Mechanical Engineering, Electrical Engineering, or equivalent experience
  
• Minimum of 5 years of supervisory experience, preferably in maintenance, repair, or union environments
  
• Valid driver's license
  
• Valid TWIC card

• Strong leadership and team management skills
  
• In-depth knowledge of safety regulations and enforcement practices
  
• Excellent organizational and time-management skills
  
• Ability to work effectively in a fast-paced environment
  
• Strong analytical and problem-solving skills
  
• Ability to accept and apply constructive feedback
  
• Excellent verbal and written communication skills
  
• Strong interpersonal and customer-service skills
  
• Proficiency in basic mathematics
  
• Solid technical knowledge related to maintenance and repair operations