Job Details

divh2Collection Customer Service Agent-5/h2pWith a culture of recognition and reputation for excellence, ELS is the ideal organization in which to develop a long and successful career!/ppELS is hiring for the position of Collection Customer Service Agent-5 in Biloxi, Mississippi./ph3What Youll Do:/h3pThe Collections Representative interacts with customers, takes reservations, offers extended stays and informs customers of special offers for our portfolio of RV Campgrounds and Resorts./ph3Your Job Will Include:/h3ulliAnswer incoming customer service calls promptly, professionally and within established performance standards and criteria./liliPlace outgoing calls to customers to collect past due payments./liliTake payments by credit card or check by phone/liliMaintain current knowledge of company services and policies in order to respond correctly to customer inquiries./liliVerify and enter accurate customer information in order to ensure the integrity of customer paperwork and records./liliRespond to customer needs, questions or problems in an efficient, professional and thorough manner./liliReview and analyze account information accurately to assist customer./liliAnswer questions, identify, research and resolve discrepancies in customer call or correspondence./liliHandle any special projects which are assigned in a proper and efficient manner./liliKeep call logs and reports as required./liliNote adjustments and modifications to member accounts as needed./liliNavigate multiple computer systems./liliTrain/Cross Train employees as needed/li/ulh3Experience Skills Youll Need:/h3ulliHigh school diploma, or the equivalent./lili1+ years of experience in a call center environment./liliDedication to exceptional customer service./liliExcellent written and verbal communications skills./li/ulpIn return for your excellent skills and abilities, we offer a comprehensive benefits package including: medical, dental, and vision plans, a generous 401(k) employer match, and paid vacations, holidays, and sick time./ppWe invite you to visit spanwww.equitylifestyleproperties.com/span for additional information regarding our exceptional resort communities./ppAs an Equal Opportunity Employer, we welcome and thank all applicants./p/div