Job Details

Biloxi, Mississippi

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:

As the Housekeeping Training Manager, you will be the driving force behind the success of our Housekeeping team, leading the training programs that ensure our team members have the knowledge and skills to deliver exceptional service. Your proactive approach will help identify new training opportunities, ensuring our team continually meets and exceeds MGM Resorts' standards of service excellence.

THE DAY-TO-DAY:

• Leads the extensive training program for new Housekeeping team members, teaching the core knowledge, skills, and abilities necessary for success in their role. Facilitates ongoing training for departmental team members on topics such as safety and service excellence, consistent with the company's established guidelines/standards.
• Act as cultural ambassador to engage new hires throughout the training process, coaching and developing employees during class and one-on-one sessions. Demonstrates servant leadership by coaching team members to overcome roadblocks and offering positive recognition in order for team members to acquire the necessary skills for their current and future position.
• Reviews the progress of new hires, evaluating their performance at key intervals of the program. Reports training outcomes to Director of Housekeeping, making recommendations as necessary on further training or next steps.
• Owns the training schedule for the department, specifically engaging with new hires in advance of their start date. Leads the implementation of new company or property programs that require training of the housekeeping team
• Collaborates closely with Housekeeping leaders to ensure training activities align with departmental strategic objectives and that the Housekeeping leaders are providing further training support to include accountability for all 30, 60, and 80 day introductory period reviews. Recognizes areas of opportunity within the department, developing/deploying training curriculum to proactively address.
• Ensures adherence to standards within established departmental policies and procedures by continually evaluating training program outcomes.

• Must be 21 years old or older.
• Bachelor degree or equivalent experience and 1+ years of prior relevant experience
• 1+ years of Housekeeping Supervisory experience or relative experience.

• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.
• Free meals in our employee dining room
• Health & Income Protection benefits (for eligible employees)
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community.