Job Details

Customer Service Specialist

Camping World is excited to welcome a Customer Service Specialist to our expanding team! In this role, you will be at the forefront of our service department, responsible for managing repair service requests and providing exceptional administrative support. You'll keep customers informed about the status of their service requests, ensuring they feel valued and engaged. Enjoy unlimited earning potential through a commission-based pay structure that rewards your passion and dedication!

Key Responsibilities:

• Identify customer needs by engaging directly with them to offer specialized product solutions.
• Proactively suggest additional services to enhance customer transactions.
• Provide accurate cost estimates for installations prior to scheduling service appointments.
• Update customers regularly on the status of their service orders and repairs.

Qualifications:

• At least one year of service-related experience is preferred.
• Familiarity with RV products or a passion for the camping lifestyle.
• Comfortable using a computer and conducting internet searches.
• Strong organizational skills and the ability to effectively follow through on tasks.
• Capable of adhering to departmental procedures and policies.
• Must have a valid driver's license.
• Able to lift up to 25 lbs and/or assist with moving up to 50 lbs.
• Willingness to stand, stoop, crawl, and bend for prolonged periods.

Compensation Overview

The compensation for this position takes into account several factors including experience, skills, training, and business needs. Typically, new hires may not start at the top of the pay scale. The expected total annual compensation range (including base pay and variable commission) is between $50,000 and $80,000 or more.

Along with competitive pay, we provide benefits such as Paid Time Off, a 401(k) plan, an Employee Assistance Program, discounts, eligible paid parental leave, Tuition Reimbursement, and on-the-job training opportunities. Full-time employees receive a comprehensive benefits package including medical, dental, vision, and more. Part-time employees have access to dental and vision coverage.

Camping World is proud to be an equal opportunity employer. We embrace diversity and do not discriminate against any applicant or employee based on race, color, gender, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, veteran or uniformed service membership status, genetic information, or any other basis protected by applicable laws.